Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebeca Rodriguez

Cornelius

Summary

Accomplished Shift Leader at Carl's Jr with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in cash handling and team leadership, demonstrated through effective problem-solving and fostering a culture of collaboration. Achieved significant improvements in service delivery by motivating teams and implementing efficient practices.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

21
21
years of professional experience

Work History

Shift Leader

Carl's Jr
03.2017 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Shift Leader

Carl's Jr
03.2003 - 10.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Marista
Mexico
06-1995

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Creative problem solving
  • Customer service management
  • Team supervision
  • Team collaboration and leadership

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Carl's Jr
03.2017 - 05.2024

Shift Leader

Carl's Jr
03.2003 - 10.2012

High School Diploma -

Marista

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Rebeca Rodriguez