Professional with experience in customer service, bookkeeping and business processes. Strong communicator and team player, eager to apply creativity, energy, and keep developing professionally in the United States and support organizational success.
Overview
14
14
years of professional experience
Work History
Front Desk Clerk
Costco Wholesale
04.2024 - Current
Assist customers with their purchases and answer inquiries in a timely manner
Operate cash registers to process customer transactions accurately and efficiently
Maintain an organized front end area, stocking shelves and ensuring that all products are properly labeled
Ensure compliance with safety regulations and company policies
Assist with organizing stock and maintaining a visually appealing sales floor.
Hybrid Role as Visual Merchandiser, Stock, Sales and Cashier Associate
Tommy Bahama
03.2022 - 03.2024
As Visual Merchandiser: support planning and execution of floor sets by following the brand standards and visual guidelines, using the provided tools, and making the necessary adjustments to accommodate the needs of the store and inventory
As Stock Associate: receiving, organizing, and maintaining the order of store inventory. Fulfillment of customer's orders and replenishment of product for the sales floor
As Sales: driving sales through engagement of customers, suggestive selling, and sharing product knowledge
As Cashier: properly adding guests' information in the POS. Informing guests about current discounts or available coupons and gifts with purchase. Receiving and registering different forms of payment.
Merchandise Associate
Universal Orlando
08.2021 - 03.2022
Responsible for conducting merchandise sales transactions on different locations in the Universal Orlando parks, using different suggestive sales techniques and product demonstrations
Maintaining sales floor standards by organizing and presenting the merchandise available for purchase, as well as keeping a clean and inviting environment
Processing merchandise sales and returns using cash register, handling cash, credit card transactions, gift cards, discounts, etc
Attending customer concerns and inquiries about the different products and services offered by the parks
Efficiently communicating with management and stockers to ensure the assigned area was well stocked and perfectly displayed.
Housekeeping Supervisor
APDC Cleaning Services
05.2019 - 05.2021
Leading and guiding the work teams in the cleaning procedures of rooms and vacation villas in resorts
Ensuring the correct use of chemicals and cleaning materials
Ensuring compliance with the cleaning standards required by the resort, as well as the provision of amenities, linen, and their correct presentation
Ensuring the fulfillment of the tasks and final product in the required time
Training of new associates
Reviewing associate's performance and devising improvement plans to achieve goals.
Accounts Payable Administrator
PDVSA
11.2010 - 09.2016
Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
Reduced late payment fees by closely monitoring due dates and prioritizing payments.
Implemented a paperless filing system, reducing physical storage needs and increasing document accessibility.
Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
Business Owner and Manager
Saldivia Productions
07.2010 - 11.2018
Created and developed my own company based on the design and manufacture of women's apparel and accessories, providing personalized customer assistance and sales through social media and online sales platforms.
Education
Bachelor of Business Management and Accounting -
Lisandro Alvarado Central-Western University
Barquisimeto, Venezuela
Professional Certificate in Bookkeeping -
Intuit Academy
03.2024
Certificate in Excel Skills for Business -
Macquarie University (Australia), through Coursera website
03.2024
Skills
Bilingual (English and Spanish)
Proficiency in Microsoft Excel
Proficiency in Quickbooks
Customer Service
Administrative and organization skills
Strong multitasking, communication and interpersonal skills
References
Sierra Martinez, Assistant Manager at Tommy Bahama, 3212626181
Julianne Herdford, Brand Ambassador at Tommy Bahama, 4077929734
Timeline
Front Desk Clerk
Costco Wholesale
04.2024 - Current
Hybrid Role as Visual Merchandiser, Stock, Sales and Cashier Associate
Tommy Bahama
03.2022 - 03.2024
Merchandise Associate
Universal Orlando
08.2021 - 03.2022
Housekeeping Supervisor
APDC Cleaning Services
05.2019 - 05.2021
Accounts Payable Administrator
PDVSA
11.2010 - 09.2016
Business Owner and Manager
Saldivia Productions
07.2010 - 11.2018
Bachelor of Business Management and Accounting -
Lisandro Alvarado Central-Western University
Professional Certificate in Bookkeeping -
Intuit Academy
Certificate in Excel Skills for Business -
Macquarie University (Australia), through Coursera website