Rebeca Saravia
Los Angeles,CA
Summary
Accomplished Housekeeping Manager at Ramada Plaza West Hollywood, adept in fostering a positive work culture and enhancing team performance. Excelled in guest relations and supply inventory management, significantly improving guest satisfaction and operational efficiency. Skilled in Microsoft Office, with a proven track record of mentoring staff and optimizing housekeeping operations. Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Amarano Hotel
07.2024 - Current
- Communicated repair needs to maintenance staff.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Maintained required records of work hours, budgets and payrolls.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Housekeeping Manager
Ramada Plaza West Hollywood
08.2015 - 04.2024
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Prepared reports and schedules with accuracy.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
High School Diploma -
Opportunities For Learning
North Hollywood08-2010
Skills
- Housekeeping knowledge
- Guest Relations
- Staff Scheduling
- Training and mentoring
- Chemical Handling
- Ordering cleaning supplies
- Supply Inventory Management
- Folding clean laundry
- Staff evaluations
- Performance Evaluation
- Payroll understanding
- Turndown service
- Room inspection
- Microsoft Outlook, Word, and Excel
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Amarano Hotel
07.2024 - Current
Housekeeping Manager
Ramada Plaza West Hollywood
08.2015 - 04.2024
High School Diploma -
Opportunities For Learning
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