Rebeca Velasco
Northridge,CA
Summary
Driven Assistant Manager with over six years of experience delivering Applied Behavior Analysis services while managing operations, documentation, and stakeholder communication. Highly skilled in behavior plan implementation, data collection, caregiver training, and client advocacy, with proven leadership in supervising daily operations, maintaining compliance, and resolving concerns professionally. Organized, adaptable, and effective in fast-paced environments requiring structure, consistency, and ethical decision-making.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
So Cal Self Storage
05.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Behavior Interventionist
360 Behavioral Health
10.2018 - 04.2025
- Advocated for clients' needs and rights within educational and community settings to promote inclusive practices
- Completed professional development courses, attended industry conferences, and read current publications to maintain knowledge of updates in our field
- Collaborated with multidisciplinary teams to assess client progress and adjust strategies accordingly.
- Utilized data collection tools to monitor behavioral changes and inform treatment decisions.
- Trained new staff on effective behavior management techniques and program protocols.
- Analyzed behavioral data to identify trends and recommend program improvements.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Mediated conflicts through structured sessions.
- Developed positive relationships with clients to foster supportive learning environment.
Assistant to Apartment Manager
Lindley Parc Apartments
12.2016 - 01.2020
- Coordinated property maintenance schedules to ensure timely repairs and upkeep.
- Showed apartments to potential tenants and answered questions regarding community.
- Assisted in managing tenant relations, addressing concerns to enhance satisfaction.
- Supported lease administration processes, ensuring accurate documentation and compliance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Constant customer and vendor communication through calls, emails, and faxes
- Collected monthly assessments, rental fees, deposits, and payments for the Property Manager
Education
Master of Science - Applied Behavior Analysis
National University
La Jolla, CA12-2025
Bachelor of Arts - Psychology
California State University Northridge
Northridge12-2021
Associate of Science - Psychology
College of The Canyons
Valencia05-2019
Associate of Arts - Liberal Arts & Science
College of The Canyons
Valencia05-2019
Skills
- Applied behavior analysis
- Documentation
- Team collaboration
- Conflict resolution strategies
- Collaborative teamwork
- Analytical approach
- Customer service
- Problem-solving
- Retail operations
- Operations management
- Sales strategies
- Customer relationship management (CRM)
Certification
- First Aid and CPR Certified, 04/01/24
- Nonviolent Crisis Intervention Certified, 08/01/24
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
So Cal Self Storage
05.2025 - Current
Behavior Interventionist
360 Behavioral Health
10.2018 - 04.2025
Assistant to Apartment Manager
Lindley Parc Apartments
12.2016 - 01.2020
Master of Science - Applied Behavior Analysis
National University
Bachelor of Arts - Psychology
California State University Northridge
Associate of Science - Psychology
College of The Canyons
Associate of Arts - Liberal Arts & Science
College of The Canyons