Rebeca Ybarra
Ballico,CA
Summary
Detail oriented Consumer Care Representative with experience supporting billing processes, resolving payment issues, and maintaining accurate account records. Strong data accuracy, organization, and customer service skills, transitioning into a Billing Assistant role.
Overview
8
8
years of professional experience
Work History
Consumer Care Representative
Coast Professional Inc.
Geneseo, NY
06.2021 - Current
- Resolved client inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, ensuring accurate information delivery to clients.
- Collaborated with cross-functional teams to streamline communication processes.
- Developed and maintained positive client relations and coordinated with various functions within company to fulfill client requests.
- Educated about billing, payment processing, support policies.
- Conducted thorough reviews of documentation to support accurate and timely issue resolution.
Consumer Care Representative
Performant Recovery
Lathrop, CA
03.2018 - 05.2021
- Investigated and provided solutions for client inquiries.
- Provided accurate information on features, promoting informed decision-making for clients.
- Conducted training sessions for new staff to enhance team performance.
- Led initiatives to optimize call handling procedures, increasing productivity and client engagement.
- Success by consistently achieving and exceeding established resolution targets.
- Increased client retention by offering personalized solutions tailored to individual needs.
- Maintained accurate records of customer interactions, allowing for effective follow-up actions when necessary.
- Navigated software systems during calls to gather relevant information needed for issue resolution or task completion.
Education
High School Diploma -
East Union High School
Manteca, CASkills
- Complaint handling
- Excellent Verbal and written communication skills
- Excellent customer service
- Attention to detail
- Multitasking Abilities
- Billing procedures
- Record keeping
- Problem-solving skills
- Time management
- Computer skills
Timeline
Consumer Care Representative
Coast Professional Inc.
06.2021 - Current
Consumer Care Representative
Performant Recovery
03.2018 - 05.2021
High School Diploma -
East Union High School