Rebecaca Castle
Kent,WA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
19
19
years of professional experience
Work History
Animal Caretaker
Little Creek Farms
01.2015 - 12.2024
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Lead Server Trainer
Jim N Nicks Bar-B-Q
12.2012 - 06.2022
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Developed comprehensive training materials to support new hires in mastering essential skills.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.
Shift Leader
Seattlesbest
01.2006 - 01.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Paulding County High
Dallas, GA05-2007
Skills
- Pet handling
- Animal care
- Patience and tolerance
- Cleaning protocols
- Creativity and innovation
- Animal enrichment
- Physical fitness
- Attention to detail
- Honest and dependable
- Human and animal safety
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Animal Caretaker
Little Creek Farms
01.2015 - 12.2024
Lead Server Trainer
Jim N Nicks Bar-B-Q
12.2012 - 06.2022
Shift Leader
Seattlesbest
01.2006 - 01.2011
High School Diploma -
Paulding County High
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