Overview
Work History
Education
Skills
Timeline
Generic

Rebecah Sizemore

Morrow,United States

Overview

22
22
years of professional experience

Work History

Fraud Specialist

Kroger Corporate
01.2024 - Current
  • Improved customer trust by promptly addressing and resolving reported instances of gift card fraud.
  • Conducted thorough investigations into suspected fraudulent gift card activities, resulting in timely resolution of cases.
  • Worked with our partners to ensure customers who were victims of fraud were compensated monetarily.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Assisted our vendor to access and analyze customer data.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Reviewed transactions and receipts to identify any suspicious activity.

Social Media Specialist

Kroger Corporate
03.2014 - 01.2024
  • Monitored Social Media trends and attended to customer experience concerns.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Led my team ensuring tasks were completed efficiently and accurately.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Mentored junior team members through guidance on best practices in the industry.
  • Earned recognition as a top performer consistently exceeding contacts per hour and quality guidelines.
  • Conducted thorough research to identify trends.
  • Evaluated staff performance and provided coaching to address inefficiencies.

International Customer Advocate

Fedex
01.2006 - 02.2014
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Assisted clients during challenging situations, offering empathy while maintaining professionalism.
  • Handled customer inquiries courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to my supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Clarified customer issues and determined the root cause of problems to resolve service complaints.
  • Delivered friendly service and offered expert support in every interaction.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Fashion Merchandiser

Meijer
03.2004 - 01.2006
  • Monitored inventory levels regularly, addressing discrepancies promptly to minimize loss due to shrinkage or theft.
  • Enhanced store appearance by consistently maintaining clean, organized, and visually appealing merchandise presentations.
  • Created eye-catching visual merchandising displays for seasonal promotions and trends.
  • Participated in store resets and renovations to ensure a fresh, engaging shopping experience for customers.
  • Organized an effective markdown strategy for clearance items, maximizing profitability while maintaining a fresh retail environment.
  • Trained and mentored new team members on company policies, visual standards, and best practices in fashion merchandising.

Retail Supervisor

Newport Aquarium
02.2002 - 02.2004
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Scheduled and trained new associates on cash register, cash handling, stocking and inventory.

Education

Associate Degree in Business -

Southwestern Michigan College
Dowagiac, Michigan
01.1999

Skills

Transaction Monitoring

Fraud Detection

Social Media Monitoring

Social Media Posting

Problem-solving Abilities

Critical Thinking

Data Entry

Problem Resolution

Timeline

Fraud Specialist

Kroger Corporate
01.2024 - Current

Social Media Specialist

Kroger Corporate
03.2014 - 01.2024

International Customer Advocate

Fedex
01.2006 - 02.2014

Fashion Merchandiser

Meijer
03.2004 - 01.2006

Retail Supervisor

Newport Aquarium
02.2002 - 02.2004

Associate Degree in Business -

Southwestern Michigan College

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Rebecah Sizemore