Rebecah Sizemore
Morrow,United States
Overview
22
22
years of professional experience
Work History
Fraud Specialist
Kroger Corporate
Cincinnati, Ohio
01.2024 - Current
- Improved customer trust by promptly addressing and resolving reported instances of gift card fraud.
- Conducted thorough investigations into suspected fraudulent gift card activities, resulting in timely resolution of cases.
- Worked with our partners to ensure customers who were victims of fraud were compensated monetarily.
- Evaluated customer data to identify and prevent fraudulent activities.
- Assisted our vendor to access and analyze customer data.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Reviewed transactions and receipts to identify any suspicious activity.
Social Media Specialist
Kroger Corporate
Cincinnati, United States
03.2014 - 01.2024
- Monitored Social Media trends and attended to customer experience concerns.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Led my team ensuring tasks were completed efficiently and accurately.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Mentored junior team members through guidance on best practices in the industry.
- Earned recognition as a top performer consistently exceeding contacts per hour and quality guidelines.
- Conducted thorough research to identify trends.
- Evaluated staff performance and provided coaching to address inefficiencies.
International Customer Advocate
Fedex
Blue Ash, United States
01.2006 - 02.2014
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted clients during challenging situations, offering empathy while maintaining professionalism.
- Handled customer inquiries courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to my supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined the root cause of problems to resolve service complaints.
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Fashion Merchandiser
Meijer
Loveland, OH
03.2004 - 01.2006
- Monitored inventory levels regularly, addressing discrepancies promptly to minimize loss due to shrinkage or theft.
- Enhanced store appearance by consistently maintaining clean, organized, and visually appealing merchandise presentations.
- Created eye-catching visual merchandising displays for seasonal promotions and trends.
- Participated in store resets and renovations to ensure a fresh, engaging shopping experience for customers.
- Organized an effective markdown strategy for clearance items, maximizing profitability while maintaining a fresh retail environment.
- Trained and mentored new team members on company policies, visual standards, and best practices in fashion merchandising.
Retail Supervisor
Newport Aquarium
Newport, KY
02.2002 - 02.2004
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled and trained new associates on cash register, cash handling, stocking and inventory.
Education
Associate Degree in Business -
Southwestern Michigan College
Dowagiac, Michigan01.1999
Skills
Transaction Monitoring
Fraud Detection
Social Media Monitoring
Social Media Posting
Problem-solving Abilities
Critical Thinking
Data Entry
Problem Resolution
Timeline
Fraud Specialist
Kroger Corporate
01.2024 - Current
Social Media Specialist
Kroger Corporate
03.2014 - 01.2024
International Customer Advocate
Fedex
01.2006 - 02.2014
Fashion Merchandiser
Meijer
03.2004 - 01.2006
Retail Supervisor
Newport Aquarium
02.2002 - 02.2004
Associate Degree in Business -
Southwestern Michigan College