Luis Octavio Ramos Paredes
Sanford,NC
Summary
I am a determined, responsible, hardworking young man with tradition and family values. I have studies that allow me to face situations and take on new work challenges, and that is why I am looking for a job that allows me to contribute the best of myself to the company.
Overview
5
5
years of professional experience
Work History
Doctor
CRC SOACHA SAS
Soacha
09.2022 - 11.2023
- Analyzed records, exam data and test results to inform diagnoses.
- Provided preventative care advice to promote healthy lifestyles.
- Counseled patients on lifestyle changes needed for better health outcomes.
- Implemented treatment plans for disorders, heart disease, hypertension and diabetes.
Bilingual Agent
Sutherland Colombia
Bogota
08.2021 - 08.2022
- Banking campaign, taking calls from US customers for auto loan assistance.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Semi Bilingual Agent
Teleperformance Colombia
Bogota
04.2019 - 04.2021
- Transportation app campaign, handling calls and resolving issues for Latam customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
Receptionist
Administraciones Kleister
Cartagena
09.2018 - 01.2019
- Worked as a receptionist at a hotel, handling customer inquiries, reservations.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
MEDICAL DOCTOR -
UNIVERSITY OF ZULIA
01.2019
HIGH SCHOOL GRADUATE -
JUAN XXIII
01.2009
Skills
- Product Knowledge
- Complaint Resolution
- Customer service knowledge
- Inbound and Outbound Calling
- Computer maintenance and repair knowledge
- Patient Diagnosis
- Treatment Plan Development
- Healthcare Team Collaboration
- Medical and first aid knowledge
Languages
English
Professional
Spanish
Native/ Bilingual
References
- Maria Garcia
- Jorge Benard
- Alejandro Cuarenta
Timeline
Doctor
CRC SOACHA SAS
09.2022 - 11.2023
Bilingual Agent
Sutherland Colombia
08.2021 - 08.2022
Semi Bilingual Agent
Teleperformance Colombia
04.2019 - 04.2021
Receptionist
Administraciones Kleister
09.2018 - 01.2019
MEDICAL DOCTOR -
UNIVERSITY OF ZULIA
HIGH SCHOOL GRADUATE -
JUAN XXIII
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