Rebecca Acri
Niles
Summary
With a proven track record at First National Bank of Pennsylvania, I excel in problem resolution and customer service, enhancing satisfaction and loyalty. My expertise spans loan servicing to efficient time management, marked by a dedication to professionalism and teamwork. Achievements include streamlining processes and mentoring teams for peak performance.
Overview
7
7
years of professional experience
Work History
Mortgage Servicing Specialist
First National Bank Of Pennsylvania
11.2024 - Current
- Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
- Explained very technical financial information to applicants in easy to understand language.
- Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
- Developed and maintained relationships with customers, lenders and other third parties.
Customer Service Representative
First National Bank Of Pennsylvania
02.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Embroidery Machine Operator
Things Remembered
11.2022 - 01.2023
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Designed proof sample to submit to client for approval.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.
- Operated computerized embroidery machine to complete work to order specification.
- Ensured precise pattern placement through careful interpretation of design specifications provided by clients or designers.
Wearhouse Packer
TJX Companies
06.2021 - 05.2022
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Truck Loader
Fed Ex Ground
11.2020 - 06.2021
- Loaded and strapped shipments into place on trucks.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Reviewed shipping orders for accurate fulfillment.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Trained new hires on proper loading procedures, enhancing overall team performance and reducing errors.
Clerical Assistant
BeneSys
07.2019 - 04.2020
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Customer Service Representative
VXI Global Solutions
07.2017 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Lakeview High School
Cortland, OH05.2017
Interior Design -
Trumbull Career & Technical Center
Warren, OH05.2017
Skills
- Problem resolution
- Document review
- Payment processing
- Insurance tracking
- Time management proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Client relationship building
- Loan servicing
- Professionalism
Timeline
Mortgage Servicing Specialist
First National Bank Of Pennsylvania
11.2024 - Current
Customer Service Representative
First National Bank Of Pennsylvania
02.2023 - 11.2024
Embroidery Machine Operator
Things Remembered
11.2022 - 01.2023
Wearhouse Packer
TJX Companies
06.2021 - 05.2022
Truck Loader
Fed Ex Ground
11.2020 - 06.2021
Clerical Assistant
BeneSys
07.2019 - 04.2020
Customer Service Representative
VXI Global Solutions
07.2017 - 10.2018
Lakeview High School
Interior Design -
Trumbull Career & Technical Center
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