Rebecca A. Earls

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work.
• Used EPIC to maintain electronic patient files, successfully maintain approximately 250 patient files a week

Supported needs of 8+ patient care.

• Increased patient satisfaction through effective communication of medical information and instructions.
• Provided quality care for diverse patients by addressing individual needs and cultural sensitivities.
• Elevated care quality through constant evaluation of current methods against industry benchmarks or best practices.
• Collaborated with nursing staff for efficient patient care coordination and improved treatment outcomes.

• Improved team efficiency with regular training sessions and drills to maintain optimal performance during emergencies.
• Advanced firefighting skills through continuous professional development, attending workshops and conferences relevant to the field.
• Supported fellow firefighters during high-pressure situations by maintaining clear communication channels and offering necessary guidance when needed.
• Demonstrated strong leadership skills while serving as a crew leader on multiple occasions, guiding team members to complete tasks efficiently and safely.
• Coordinated with 3-4 local agencies to develop emergency plans and participated in joint training exercises to ensure seamless cooperation during real-world events.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.