Summary
Overview
Work History
Education
Skills
Accomplishments
Fast Learner
Languages
Timeline
Generic

Rebecca Aguilera

Houston,TX

Summary

Proactive Customer Service Specialist with extensive experience in resolving disputes, boosting sales, and enhancing customer satisfaction. Skilled in payment management, customer engagement, and relationship building. Bringing a strong sense of responsibility, excellent communication skills, and the ability to learn quickly and adapt to new environments.

Friendly and adaptable individual with keen focus on precision and safety in manual tasks. Possesses foundational understanding of construction principles and hands-on skills with basic tools, ensuring quality workmanship. Committed to contributing to successful project completions and maintaining safe, efficient work environment.

Professional with high standards and strong focus on results. Skilled in construction tasks including cutting, measuring, and assembling materials. Known for effective team collaboration and adapting to changing needs. Reliable and driven to ensure project success and quality workmanship.

Offering friendly and adaptable approach to customer interaction, eager to learn and excel in customer service environment. Delivers understanding of customer care principles and brings strong communication and problem-solving abilities. Ready to use and develop these skills.

Overview

3
3
years of professional experience

Work History

Bammel Wireless and Computers

Sales
10.2024 - 11.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.

Shell

Cashiers
05.2023 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Subway

Customer Service
02.2024 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Mcdonalds

Fast Food
08.2022 - 11.2023
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment.
  • Cooked menu items according to specified instructions.
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
  • Practiced proper safety and sanitation standards.
  • Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.

Education

High School Diploma -

Evolution Academy Charter School
Northwest Harris, 2414 Spring Cypress Rd, Spring,
12-2024

Skills

  • Fast Learner
  • Fast Roping Techniques
  • Fast Reading
  • Gifted Learner Instruction
  • Quick Learner Abilities
  • Customer Engagement
  • Relationship Building
  • Call center experience
  • Payment management

Accomplishments

  • Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
  • Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.
  • Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
  • Resolved product issue through consumer testing.

Fast Learner

Being a fast learner can help you stay ahead of the competition, be hired for different roles, and be seen as someone who can fill a role when needed. Which leads me to be a better person and a good worker. A fast learner is someone who embodies the skills of being a strategic thinker and a good listener and applies them to learning quickly. A strategic thinker can come up with several solutions to solve a problem and will analyze them quickly to determine the best course of action. Likewise, a good listener gets things done because they only have to be told once how to do them.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Bammel Wireless and Computers

Sales
10.2024 - 11.2025

Subway

Customer Service
02.2024 - 07.2024

Shell

Cashiers
05.2023 - 12.2024

Mcdonalds

Fast Food
08.2022 - 11.2023

High School Diploma -

Evolution Academy Charter School
Rebecca Aguilera