Accomplished Clinical Services Director at First Baptist Medical Center, leveraging clinical leadership and effective communication to enhance patient care, achieving a culture of excellence and continuous improvement. Expert in EPIC/Cerner Community Works, spearheading evidence-based protocols and training programs, significantly improving patient outcomes and staff development. Problem-solving Clinical Director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.
Hi, I’m
Rebecca Aills
Registered Nurse
Forney,TX
Summary
Overview
13
years of professional experience
1
Certification
Work History
First Baptist Medical Center
Clinical Services Director
09.2022 - Current
Job overview
- Managed 30+ clinical staff members, over-seeing patient care and improving teamwork and cultural experience
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Managed budgets effectively, identifying cost-saving opportunities without compromising patient care quality.
- Cultivated a culture of excellence by promoting ongoing professional development opportunities for staff members.
- Developed comprehensive training programs for new hires, ensuring a strong foundation in clinical knowledge and skills.
- Fostered positive relationships with external partners such as insurance providers, community organizations, or other hospitals to strengthen the continuum of care for patients within the network system.
- Established key performance indicators to monitor the effectiveness of clinical services, making data-driven decisions for continuous improvement.
- Served as an expert resource for staff members, offering guidance on complex cases and supporting professional growth opportunities.
- Developed recruitment strategies targeting experienced clinicians, ensuring a high caliber of team members providing top-notch clinical services.
- Collaborated with other department directors to develop integrated care plans that addressed patients'' holistic health needs.
- Championed patient-centered care, soliciting feedback from patients and families to inform service improvements.
- Developed, implemented, revised, and evaluated policies and procedures.
- Identified nurses' and staff training needs and devised training programs to close gaps.
First Baptist Medical Center
Clinical Services Manager
02.2022 - 09.2022
Job overview
- Conducted regular audits of clinical practices to ensure adherence to established protocols, resulting in consistent high-quality patient care throughout all departments.
- Developed strong relationships with physicians, nurses, and other healthcare professionals to foster a collaborative work environment focused on improving patient care.
- Coordinated and led meetings with department heads to discuss strategies for achieving target outcomes, optimizing resource utilization, and addressing any challenges encountered.
- Set long-term goals for each department within Clinical Services in alignment with organizational objectives; tracked progress against these benchmarks routinely.
- Fostered a culture of continuous improvement by encouraging staff members to share their ideas for enhancing services or processes within the clinic.
- Collaborated with interdisciplinary teams to create a patient-centered care approach, resulting in increased patient satisfaction scores.
- Coordinated staffing schedules for optimal coverage during peak hours without compromising employee satisfaction or violating labor laws.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Handled job duties for staff members which were unavailable or out of office.
- Developed and adjusted work schedules for nursing, respiratory and lab staff comprised of approximately 42+ staff members
First Baptist Medical Center
OR RN Circulator
01.2022 - 02.2022
Job overview
- Developed strong rapport with surgeons and other healthcare professionals to promote effective communication and collaboration within the operating room.
- Ensured proper documentation of all relevant information during each stage of the surgical process for accurate record-keeping purposes.
- Supported patients'' emotional well-being by offering compassionate care and empathetic communication throughout their surgical experience.
- Contributed to successful surgeries with efficient preparation, organization, and management of operating rooms.
- Maintained aseptic environments through proper sterilization techniques and equipment handling.
- Participated in ongoing education opportunities to expand knowledge of current best practices in RN Circulator roles.
First Baptist Medical Center
House Supervisor RN
08.2021 - 01.2022
Job overview
- Managed nursing staff schedules to ensure optimal coverage during peak hours and reduced overtime costs.
- Reviewed clinical documentation to asses standards and quality of care.
- Streamlined communication between departments for improved patient flow and satisfaction.
- Monitored patient acuity levels closely, adjusting staffing assignments as needed for optimal care delivery.
- Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
- Mentored new nurses, providing guidance on hospital policies and procedures, fostering professional growth and development.
- Provided emergency response during shifts and when on-call.
- Served as a liaison between administration and clinical staff, facilitating open communication channels for policy updates and concerns.
- Conducted regular rounds on all units to assess overall functioning of the department while addressing any issues or concerns that arose.
- Reduced medication errors by conducting thorough reviews of protocols and establishing a culture of safety within the department.
- Administered medications subcutaneously, orally and via IV.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Implemented new training initiatives for nursing staff, enhancing skills in critical care techniques and best practices.
- Spearheaded and implemented new projects to expand scope of engagement.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Provided emotional support to patients and their families.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
First Baptist Medical Center
Staff RN Med-Surg
05.2021 - 08.2021
Job overview
- Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
- Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
- Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
- Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
- Delegated tasks to nursing assistants and support staff effectively, ensuring safe and efficient care delivery.
- Improved patient satisfaction scores by providing compassionate, attentive, and empathetic care.
- Administered medications accurately and safely, ensuring proper dosages were given per physician orders.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
Methodist Richardson Medical Center
Staff RN Med-Surg
08.2017 - 05.2021
Job overview
- Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
- Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
- Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
- Enhanced patient care by implementing evidence-based practices and individualized care plans.
- Maintained clinical competency through ongoing professional development activities such as workshops, seminars, conferences, and certifications related to nursing practice.
- Delegated tasks to nursing assistants and support staff effectively, ensuring safe and efficient care delivery.
- Reduced medication errors through meticulous charting and close collaboration with the healthcare team.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each patient''s needs.
- Implemented appropriate interventions based on assessment findings to maintain or improve patients'' health status.
- Improved patient satisfaction scores by providing compassionate, attentive, and empathetic care.
- Administered medications accurately and safely, ensuring proper dosages were given per physician orders.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Methodist Richardson Medical Center
Telemetry Monitor Technician
09.2015 - 08.2017
Job overview
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
- Demonstrated commitment to providing exceptional patient care by maintaining a high level of competence and staying informed about best practices in cardiac monitoring.
- Enhanced patient care by diligently monitoring vital signs and ensuring timely interventions.
- Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Forest Park Medical Center
Patient Care Technician
08.2011 - 10.2015
Job overview
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Brookhaven CollegeDallas, TX
Associate of Applied Science from Nursing
05.2017
University Overview
Skills
- Clinical Leadership
- Patient Safety
- Documentation Management
- Accreditation standards
- Direct Patient Care
- Effective Communication
- Emergency situational awareness
- Training and mentoring
- Employee issue resolution
- Patient Relations
- Payroll Administration
- Training program implementation
- Recruitment and retention
- Proficient in EPIC/Cerner Community Works
- Patient education and counseling
- Patient Advocacy
- Employee Performance Evaluations
- Multidisciplinary team collaboration
- Basic Life Support for Health Care Providers (BLS)
Certification
Sono-site PIV Training - March 2024
Timeline
Clinical Services Director
First Baptist Medical Center
09.2022 - Current
Clinical Services Manager
First Baptist Medical Center
02.2022 - 09.2022
OR RN Circulator
First Baptist Medical Center
01.2022 - 02.2022
House Supervisor RN
First Baptist Medical Center
08.2021 - 01.2022
Staff RN Med-Surg
First Baptist Medical Center
05.2021 - 08.2021
Staff RN Med-Surg
Methodist Richardson Medical Center
08.2017 - 05.2021
Telemetry Monitor Technician
Methodist Richardson Medical Center
09.2015 - 08.2017
Patient Care Technician
Forest Park Medical Center
08.2011 - 10.2015
Brookhaven College
Associate of Applied Science from Nursing
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