Rebecca A Kneipp
Westminster,CO
Summary
Resourceful self-starter with 18 years of expertise working as a small business owner, manager, and associate. Determined and experienced in managerial tasks, organizing employees, and keeping day to day operations running for a variety of businesses and organizations. professional offering background in client relationship management. Applied proven sales, marketing, and customer service methods to enhance revenue growth and client retention. Worked hand-in-hand with clients to pinpoint needs and tackle specific challenges to support goal achievement.
Overview
20
20
years of professional experience
Work History
Sales and Marketing Consultant
Abraxas Games, LLC
Ft. Collins, CO
09.2020 - Current
- Uses consultative sales approach to listen carefully to client needs and recommend desired products.
- Creates online marketing materials including social media posts, product photography for advertising campaigns, and content creation for social media campaigns.
- Writes scripts and conducts casting for promotional videos.
- Initiates direct (in person/cold-to-hot leads) contact with new, existing and potential customers to develop and maintain business relationships and further sales.
- Builds relationships with customers and community to promote long term business growth.
Client Success Manager
3 Aspens Media
Denver, CO
02.2024 - 08.2024
- Cultivated strong client relationships to drive satisfaction and loyalty.
- Created customized client success plans aligned with individual objectives.
- Implemented best practices for seamless communication between customers and teams.
- Researched competitive offerings to enhance market position and respond to trends.
- Developed process improvements that elevated customer experience across all interactions.
- Advised management on necessary changes to increase client satisfaction levels.
- Monitored customer accounts to pinpoint improvement opportunities and enhance service.
- Organized educational webinars and workshops to boost customer engagement.
Founder/Bar Operations Manager/Owner
Great Hall of Abraxas
Westminster, CO
04.2016 - 08.2020
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Implemented new drink policies, reducing over-pouring by 20% by means training manuals, videos, and equipment upgrades.
- Initiated special systems to reduce overpowering unique to business specifications (horned mugs, goblets, etc.)
- Developed and procured unique serviceware specific to business needs and aesthetic.
- Answered measurement and accuracy needs specific to business.
- Filed for, acquired, and maintained municipal licensure for food and alcohol without any lapses for entirety of business operation.
- Developed all training videos, manuals, and procedures for food.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Checked ID cards and verified bar guests were of legal age.
- Handled cash on daily basis.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Consulted with managers and led organization of special events and promotions.
- Worked with distributors and fielded sales calls to test product and negotiate contracts.
- Conducted in-person product testing for food and alcohol products and menu creation.
Founder/Owner/Manager
Lair of Abraxas, LLC
Westminster, CO
04.2015 - 08.2020
- Managed day-to-day business operations including: employee scheduling, business procedure writing, HR and employee compliance, HR procedure writing and enforcement all office manager duties, safety compliance, all training and paperwork for OSHA compliance and Worker's Compensation adherence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Conducted employee evaluations and adjusted roles and responsibilities to create the most benefit and business efficiency.
- Conducted and oversaw employee hiring and termination.
- Trained and motivated employees to perform daily business functions. Trained and developed team members to build human capital.
- Directed successful operational turnaround, eliminating over $150,000 in debt.
- Consulted with customers to assess needs and propose optimal solutions including creating and executing customer satisfaction questionnaires and focus groups.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained up-to-date administrative records to monitor operational conditions.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations. Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Generated revenues yearly and effectively capitalized on industry growth by analyzing online trends and attending industry conventions.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Negotiated lease and managed contracts to minimize overhead costs and liability.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Conducted all official filing and registration of all necessary business permits, licenses including building renovations, building supplies, acquiring food and beverage licensing, etc.
- Conducted product testing with customer focus groups for exclusive, original business-owned products.
- Negotiated exclusivity contracts with local businesses.
Convention Sales Manager
Asylum Anime
Pittsburg, KS
01.2006 - 08.2012
- Responsible for creating and setting up retail display and design.
- Responsible for accounting, tax paperwork, filing, bank deposits, and ensuring security for cash on hand.
Education
Business Administration -
San Jacinto College District
Pasadena, TXBusiness Administration -
Pittsburg State University
Pittsburg, KSSkills
- Budgeting
- Scheduling
- Staff Management
- Safety standards and protocols
- Policies and procedures
- Sales and Marketing
- Coaching and mentoring
- Schedule optimization
- Business administration
- Improvement initiatives
- Creative merchandising
- Business Development
- Safety protocols
- Client relationship management
- Customer success strategy
- Market research
- Business process improvement
- Data analysis
- Brand marketing
- Project coordination
- Effective communication
- Problem solving
- Team collaboration
- Sales support
- Deadline oriented
- Project management
- Account oversight
- Client onboarding
- Stakeholder relationships
- Performance goals
- Telephone etiquette
- Business analytics
- Risk mitigation
- Key performance indicators
- Lead generation
Timeline
Client Success Manager
3 Aspens Media
02.2024 - 08.2024
Sales and Marketing Consultant
Abraxas Games, LLC
09.2020 - Current
Founder/Bar Operations Manager/Owner
Great Hall of Abraxas
04.2016 - 08.2020
Founder/Owner/Manager
Lair of Abraxas, LLC
04.2015 - 08.2020
Convention Sales Manager
Asylum Anime
01.2006 - 08.2012
Business Administration -
San Jacinto College District
Business Administration -
Pittsburg State University
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