Rebecca Alberti
Winston Salem,NC
Summary
Highly motivated and efficient individual with over 12 years of experience, seeking a position as a part-time remote customer service representative. Possesses effective communication skills, exceptional organizational abilities, and a talent for multitasking. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Accredited Medical Assistant
Atrium Health Wake Forest Baptist Health
Winston-Salem , NC
2014.07 - Current
- Efficiently managed patient rooming, optimizing workflow and maintaining high patient satisfaction
- Conducted patient interviews and maintained accurate medical histories documentation.
- Proficiently measured and recorded vital signs with precision.
- Provided competent and professional assistance to physicians during a variety of medical procedures.
- Collaborated with nursing staff to room patients and assisted physicians when required, promoting a supportive team dynamic.
- Prepared examination rooms ensuring cleanliness and stocking supplies to create a well-equipped environment.
- Demonstrated effectiveness in assisting during medical emergencies for enhanced patient safety and well-being.
Server & Bartender
Liberty Steakhouse & Brewery
Winston-Salem , NC
2012.03 - 2019.10
- Exhibited exceptional multitasking abilities while attending to multiple customers in a fast-paced setting.
- Effectively handled difficult customers, maintaining professionalism and achieving satisfactory resolutions.
- Fostered relationships with repeat customers, tailoring service for an enjoyable dining experience
- Trained new employees, shared expertise, and maintained consistent service
- Provided excellent customer service, including welcoming and assisting customers with inquiries, resulting in increased profitability.
- Handled customer complaints with professionalism.
Education
Nurse Aide 1 -
The College Of Davidson and Davie Counties
07.2017
Certified Medical Assistant Diploma -
Living Arts Institute
03.2013
HRD: Office Technology -
Forsyth Technical Community College
12.2009
Skills
- Positive and professional
- Conflict Resolution
- Active Listening
- Courteous demeanor
- High-energy attitude
- Adaptive team player
- Customer Service
Timeline
Accredited Medical Assistant
Atrium Health Wake Forest Baptist Health
2014.07 - Current
Server & Bartender
Liberty Steakhouse & Brewery
2012.03 - 2019.10
Nurse Aide 1 -
The College Of Davidson and Davie Counties
Certified Medical Assistant Diploma -
Living Arts Institute
HRD: Office Technology -
Forsyth Technical Community College
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