REBECCA ALCARAZ
Lake Villa,IL
Summary
Access management professional prepared for this role with strong background in optimizing access protocols Highly skilled in team collaboration, adapting to changing demands, and delivering results. Proven ability to manage user permissions, streamline workflows, and enhance security measures. Known for reliability, effective communication, and solutions-focused mindset.
Overview
12
12
years of professional experience
Work History
Client Access Manager
Josselyn
04.2023 - Current
- Supervise and manage Client Access Specialists, Client Access Coordinators and Insurance Verification Specialists across five locations
- Enhanced security protocols for sensitive data by conducting regular audits and enforcing strict access controls.
- Conducted thorough risk assessments to identify potential vulnerabilities in existing access management policies and procedures.
- Oversee the insurance verification team, as well as build processes to ensure the success of the team
- Monitor and ensure compliance with relevant laws, regulations, and organizational policies pertaining to client information, privacy, and security
- Act as a point of escalation for complex client issues, proactively addressing concerns and facilitating resolution while maintaining a high level of professionalism and empathy
- Collaborate with clinical staff to facilitate seamless communication, ensuring efficient information flow between front desk, back-office, and clinical teams
- Track and report monthly KPIs to ensure that the Client Access team and Insurance verification team is staying within the specified guidelines
- Established and maintained effective communication with staff and Clinicians to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed automated workflows for managing user account lifecycles, reducing manual intervention requirements significantly.
Billing Specialist
Counseling Connections
07.2020 - 03.2023
- Acted as primary contact for Billing Office during software conversion from Advanced MD to Valant and assisted with data transfer
- Post-conversion assumed responsibility for training all current and incoming office staff on both the software program and their related office duties
- Verify patient insurance for benefits and eligibility via telephone and online portals such as Availity and Provider Express
- Collecting, balancing, and posting the previous days payments as well as reviewing EOB's for accuracy and resolving reasons for any denials
- Collaborating with patients, providers, and insurance companies to resolve billing inconsistencies and help keep Accounts Receivable balances accurate and current
- Proficient in Microsoft Office including Word, Excel and Outlook
Office Assistant
ALAMO HEIGHTS OPTHLAMOLOGY
11.2018 - 02.2020
- Check patients in and out, as well as verifying insurance
- Working with billing to ensure we collect co-pays and deductibles
- Answer, screen, and forward incoming phone calls
- Collect records release from patients and get medical records ready and get them to the appropriate office in a timely manner
- Input charges into the system after checkout using ICD-10 codes
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Combat Medic
US Army
11.2012 - 01.2016
- Provided emergency medical treatment for approximately 300 military police officers under my care as needed, as well as vaccinations for over 1,000 soldiers annually
- Assisted with soldier's inpatient and outpatient treatment and care
- Managed medical office including supplies, equipment and medical readiness
- Instruct Soldier's on combat lifesaver/first responder training course
- Other duties as assigned by superior officers
Education
Bachelor's - Accounting
University of Phoenix
10.2021
Skills
- ICD-10
- Mental health billing and insurance
- Identity and Access management
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- New staff training
- Program development participation
- Data privacy regulations
Additionalinformation - Militaryservice
United States Army, Combat Medic, 11/01/12 - 12/31/16, Provided emergency medical treatment for approximately 300 military police officers under my care as needed, as well as vaccinations for over 1,000 soldiers annually. Assisted with soldier's inpatient and outpatient treatment and care. Managed medical office including supplies, equipment and medical readiness. Instructed Soldiers on combat lifesaver/first responder training course. Other duties as assigned by superior officers.
Affiliations
- Veteran of US Military 2012-2016
Timeline
Client Access Manager
Josselyn
04.2023 - Current
Billing Specialist
Counseling Connections
07.2020 - 03.2023
Office Assistant
ALAMO HEIGHTS OPTHLAMOLOGY
11.2018 - 02.2020
Combat Medic
US Army
11.2012 - 01.2016
Bachelor's - Accounting
University of Phoenix
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