Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
REBECCA ALLDAY

REBECCA ALLDAY

Atlanta

Summary

Empathetic, solution-focused customer service expert with over a decade of experience delivering exceptional support in fast-paced client-driven environments.

Detail-oriented professional specializing in call center operations and customer success. Skilled in medical terminology and managing sensitive cases, ensuring compliance and timely communication to support veterans’ benefits.

Overview

25
25
years of professional experience

Work History

Case Builder

Veteran's Evaluation Services/Le' Fant
REMOTE
11.2024 - 06.2025
  • Converted and extracted data from PDF documents using macros (Bunny), ensuring accurate transfer of key case information into Citrtix Workspace with proper Medical Terminology.
  • Built cases for Terminal Illnesses, Mental Health Conditions, Sexual Assault, Service-Related Injuries, or previous injuries or illnesses aggravated while on Active Duty, Deceased and Incarcerated Veterans.
  • Coordinated with staff via Zoom, Skype, and email, ensuring timely communication across multiple accounts.
  • Applied updated Policy changes and Guidelines to maintain compliance with Veterans Benefits Management Service Standards.
  • Handled highly sensitive information with strict confidentiality and attention to detail, supporting successful compensation claims.

Customer Success Agent

Automated-Storage
REMOTE
08.2024 - 11.2024
  • Handled high-volume inbound calls, resolving customer inquiries with professionalism and efficiency.
  • Documented all interactions in CRM software (Monday.com) with accuracy and attention to detail.
  • Assisted customers with storage unit rentals, lease agreements, gate/lock issues, payments and account changes.
  • Guided customers through upsizing, downsizing, move-ins, move-outs and adding additional units to their lease agreements.
  • Delivered exceptional customer service with a friendly, and upbeat attitude, even in the most challenging of situations
  • Demonstrated strong technical proficiency: 68 WPM at 98% accuracy for efficient documentation.

Venue Manager/Event Coordinator

Chateau South
Atlanta
08.2022 - 08.2024
  • Conducted Venue Tours and met with prospective clients to discuss event requirements
  • Guided Clients through contracts, lease agreements, and deposit collection, ensuring clarity and compliance.
  • Coordinated event logistics by contacting vendors, scheduling site visits, and managing deliveries.
  • Assisted with even execution, including setup, decor, cleaning, and food and beverage preparation.
  • Oversaw daily venue operations by managing staff schedules, shift assignments, and on-site performance.
  • Applied design skills and concepts to assist with Venue makeover projects, improving overall guest experience and even appeal.

Owner/Designer

Small Town Girl Designs
Atlanta
01.2019 - 10.2022
  • Designed and produced custom handmade crafts, ensuring quality, creativity, and customer satisfaction.
  • Managed invoices, billing, and online sales through Squarespace, maintaining accurate financial records.
  • Handled custom orders with a track record of on-time delivery and personalized client service.
  • Marketed products and build brand awareness by attending craft fairs, farmers markets, benefit events, and community fairs.
  • Oversaw all aspects of business operations, from product design to sales, fulfillment, and vendor relations.

Daycare Owner/Operator

Miss Becca's Kidz
Atlanta
08.2016 - 08.2018
  • Provided daily care for children ages newborn to four, ensuring a safe, nurturing, and structured environment.
  • Designed and facilitated age-appropriate educational activities to support preschool development and engagement.
  • Maintained a clean, organized, and child-friendly facility in compliance with health and safety standards.
  • Managed billing, payments, and administrative records, ensuring accuracy and timeliness.
  • Built and maintained strong relationships with parents and families, fostering trust and open communication.

Sales Agent/Floral Designer

Farmhouse Flowers
Atlanta
05.2015 - 07.2016
  • Designed and created unique floral arrangements for retail displays and custom client orders.
  • Assisted with setup and decor for weddings, corporate events, and other large-scale functions.
  • Coordinated delivery schedules and routes for multiple drivers, ensuring timely and accurate deliveries.
  • Processed payments in-person, over the phone and via wire transfer.
  • Delivered exceptional customer service by providing knowledgeable product guidance and personalized recommendations.
  • Thrived in a fast-paced retail environment, balancing creativity with efficiency to meet tight deadlines.

Customer Service/Sales Associate

Terrell Brothers Furniture
Atlanta
10.2010 - 05.2014
  • Provided administrative support by managing office tasks, scheduling, and maintaining accurate records.
  • Greeted customers in a professional and welcoming manner while assisting with sales inquiries and transactions.
  • Oversaw delinquent account collections, consistently meeting targets to earn a monthly bonus incentive.
  • Prepared and mailed bi-monthly account statements for in-house accounts to ensure timely banner billing and payments.
  • Delivered exceptional customer service by addressing client needs, resolving issues, and fostering positive relationships.

Customer Service Associate

Allday's Department Store
Atlanta
08.2000 - 08.2004
  • Met customers as they entered the store, offering my helpful sales assistance in whatever way they needed.
  • Took Cash and Check payments with the register, collected credit card payments the old fashion way with a device that would copy the numbers and letters onto paper when slid back and forth multiple times.
  • Straightened clothes, jewelry, purses, and shoes. Making sure the sizes were in the correct order for customers to easily access the size they needed.
  • Watched the other sales associates assist customers with great customer service and sales to learn skills to be a good customer service respresentative.

Education

Community College -

NORHTEAST TEXAS COMMUNITY COLLEGE
01.2005

High School -

ATLANTA HIGH SCHOOL
01.2004

Skills

  • CUSTOMER SERVICE EXPERT
  • DATA ENTRY/MANAGEMENT
  • CALL CENTER OPERATIONS
  • HIGH CALL VOLUMES
  • CASE BUILDING/MANAGEMENT
  • MEDICAL TERMINOLOGY
  • ACCOUNT MANAGEMENT
  • ACCOUNT COLLECTIONS
  • CRM SOFTWARE SYSTEMS
  • CONTRACT/LEASE AGREEMENTS
  • SALES/MARKETING
  • EFFECTIVE COMMUNICATION

Additional Information

Over the years, when I was not in a full-time position (and when I was), I took on different side jobs and part-time work. This allowed me to stay active, and continue earning income. Now I look forward to applying all of my experience in a stable, long-term position.

  • Softball Pitching and Hitting Instructor (19 years)
  • Homemade Craft Seller on Etsy, Facebook Marketplace and Community Events (6 years)
  • Home and Office cleaning (5 years)
  • Scentsy and Herbalife Sales Representative (1-2 years)
  • Chiropractic Assistant (8 months)
  • Live Chat Agent - 2 different companies (3-6 months)
  • Mother’s Day Out Teacher (1 year)

Timeline

Case Builder

Veteran's Evaluation Services/Le' Fant
11.2024 - 06.2025

Customer Success Agent

Automated-Storage
08.2024 - 11.2024

Venue Manager/Event Coordinator

Chateau South
08.2022 - 08.2024

Owner/Designer

Small Town Girl Designs
01.2019 - 10.2022

Daycare Owner/Operator

Miss Becca's Kidz
08.2016 - 08.2018

Sales Agent/Floral Designer

Farmhouse Flowers
05.2015 - 07.2016

Customer Service/Sales Associate

Terrell Brothers Furniture
10.2010 - 05.2014

Customer Service Associate

Allday's Department Store
08.2000 - 08.2004

Community College -

NORHTEAST TEXAS COMMUNITY COLLEGE

High School -

ATLANTA HIGH SCHOOL

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