Rebecca Allison
Wilmington,NC
Summary
Seasoned After Hours Dispatch Manager with a proven track record at Titan Aviation Fuels, excelling in crisis management and enhancing customer satisfaction. Expert in workflow planning and adept at fostering strong relationships, I significantly improved service delivery efficiency. Skilled in route planning and effective communication, my leadership ensured seamless operations and team development.
Overview
13
13
years of professional experience
Work History
After Hours Dispatch Manager
Titan Aviation Fuels
New Bern , NC
12.2015 - 07.2024
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Oversaw communications within assigned territories.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Received or prepared work orders.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Prepared daily work and run schedules.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Mentored junior team members and managed employee relationships.
- Dispatched drivers to meet daily delivery needs for company customers.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
Domestic Operations Dispatcher
SOS Global Express
New Bern , NC
10.2011 - 12.2015
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Monitored changes in delivery schedule and communicated changes to customers.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Responded promptly to customer inquiries regarding order status and delivery times.
- Scheduled loads according to priority and available equipment.
- Ensured compliance with local laws while driving vehicles or operating equipment.
- Determined best route options for each order based on time constraints or budget requirements.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
- Resolved customer complaints in a timely manner.
- Answered customer requests with information about product availability, shipping information and status updates.
- Updated database with information about dispatched orders, their status.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Tracked changes in computer system to keep records current and accurate.
- Coordinated with vendors for shipment tracking purposes and monitored progress until completion.
- Managed daily delivery and work schedules to maximize coverage.
- Coordinated with other departments to ensure smooth flow of operations.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Arts - English
Buena Vista University
Storm Lake, IA05-2007
Skills
- Daily reports
- Workflow planning
- Route planning
- Customer communication
- Order data entry
- Phone dispatch
- Schedule coordination
- Transportation
Affiliations
- In my time off I love to be outside. I am an avid cyclist, I hike as much as I can and am learning to play pickleball. I enjoy reading and am learning how to paint.
Timeline
After Hours Dispatch Manager
Titan Aviation Fuels
12.2015 - 07.2024
Domestic Operations Dispatcher
SOS Global Express
10.2011 - 12.2015
Bachelor of Arts - English
Buena Vista University
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