Rebecca Allison
Edgewater,FL
Summary
- Detail-oriented professional with strong expertise in risk assessment, communication, and training, dedicated to enhancing client experiences through comprehensive evaluations and proactive needs monitoring, driving positive outcomes.
Overview
36
36
years of professional experience
Work History
Adult Medicaid Caseworker
Gaston County Department of Health and Human Services
Gastonia, North Carolina
07.2025 - 10.2025
- Conducted assessments to determine client needs and eligibility for program recertification
- Monitored client situations and documented changes in circumstances or needs.
Elementary School Teacher
Community Christian Academy
Dallas, NC
03.2023 - 05.2025
- Developed engaging lesson plans for diverse classroom needs.
- Fostered a supportive learning environment for students and families.
- Implemented effective classroom management strategies to maintain order.
- Integrated technology into lessons to enhance student engagement.
- Organized extracurricular activities to promote community involvement.
- Communicated regularly with parents regarding student performance and behavior.
Cashier
Hobby Lobby
Gastonia, NC
10.2023 - 12.2024
- Worked as a seasonal cashier from November 2023 - January 2024 and again from November 2024 - December 2024.
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges according to store policy guidelines.
- Collaborated with team members to streamline checkout procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Middle School Teacher
Victory Christian Academy
Gastonia, NC
08.2018 - 03.2023
- Participated in professional development workshops to improve teaching techniques and strategies.
- Created and maintained orderly, well-managed and stimulating classroom environment.
- Communicated effectively with parents regarding student progress and classroom events.
- Organized extracurricular activities promoting teamwork and school spirit among students.
Services Director
Watson Insurance Agency
Gastonia, North Carolina
01.2010 - 07.2018
- Analyzed risk data to identify potential vulnerabilities in operations.
- Collaborated with clients and insurance companies to reduce workers compensation claims and cost.
- Conducted training sessions on risk awareness for staff across departments including OSHA (General Industry/Construction) CPR/First Aid, EAP, Forklift Certification, and DOT Flagger Certification
- Implemented procedures for monitoring and controlling operational risks.
- Coordinated social media campaigns to enhance brand visibility and engagement.
- Managed event logistics for trade shows and promotional events.
- Implemented email marketing strategies to nurture leads and customers.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
- Collaborated closely with internal teams including sales, operations, finance to ensure alignment of overall objectives across departments.
Central Station Manager
Sonitrol Security Services
Charlotte, NC
10.2003 - 09.2009
- Interviewed, hired, and trained staff on security systems and monitoring procedures for optimal performance.
- Developed schedules to ensure adequate staffing during peak monitoring hours.
- Oversaw technical support for alarm systems and communication tools used in operations.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Responded promptly to any complaints or concerns raised by customers regarding their alarm system service.
- Conducted regular staff meetings to ensure that all employees were familiar with policies and procedures related to the Central Station.
- Managed a team of 14 operators responsible for answering incoming calls from customers, responding to alarms, and other emergency situations.
- Negotiated contracts with third-party vendors related to purchasing equipment or materials needed for operation of the station.
- Developed and maintained policy and procedures for the Central Station, ensuring compliance with applicable laws and regulations.
Office Manager/Insurance Agent
Donna M. Lavigne Agency
Cobleskill, NY
10.1999 - 10.2002
- Managed daily office fiduciary and operating tasks and coordinated administrative tasks while servicing and growing a book of business to existing and new clients.
- Developed and implemented office policies to enhance workflow.
- Trained and mentored new staff on office procedures and systems.
- Handled client inquiries and maintained professional relationships effectively.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Branch Manager/Insurance Agent
Kenneth Fake Agency, Inc.
Cobleskill, NY
06.1989 - 10.1999
- Managed daily operations to ensure smooth branch functionality while servicing and growing a book of business to existing and new clients.
- Supervised staff, providing training and support for professional development.
- Established relationships with community organizations to boost brand presence.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Education
Some College (No Degree) - Court Reporting
Mildred Elley
Albany, NY01-1987
High School Diploma -
Middleburgh High School
Middleburgh06-1986
Some College (No Degree) - HR Management
Gaston College
Dallas, NCSkills
- Client analysis
- Criteria for eligibility
- Documentation management
- Risk assessment
- Policy implementation
- Business relationship development
Affiliations
- Volunteer with Veterans of Foreign Wars (VFW) Auxiliary 2019 - 2025
Timeline
Adult Medicaid Caseworker
Gaston County Department of Health and Human Services
07.2025 - 10.2025
Cashier
Hobby Lobby
10.2023 - 12.2024
Elementary School Teacher
Community Christian Academy
03.2023 - 05.2025
Middle School Teacher
Victory Christian Academy
08.2018 - 03.2023
Services Director
Watson Insurance Agency
01.2010 - 07.2018
Central Station Manager
Sonitrol Security Services
10.2003 - 09.2009
Office Manager/Insurance Agent
Donna M. Lavigne Agency
10.1999 - 10.2002
Branch Manager/Insurance Agent
Kenneth Fake Agency, Inc.
06.1989 - 10.1999
Some College (No Degree) - Court Reporting
Mildred Elley
High School Diploma -
Middleburgh High School
Some College (No Degree) - HR Management
Gaston College