Rebecca A. Lopacinski
Account Executive
Moorestown,NJ
Summary
Seasoned leader with a proven track record of exceeding expectations in the industry for over two decades. Specializes in managing and expanding national accounts, engaging at the CXO and senior operational leadership levels. Possesses a unique blend of account management, operational expertise, and a proven track record of delivering business-focused growth and service excellence. Skilled in contract management, governance, performance oversight, ensuring compliance, and regulatory audit adherence. Sales professional with proven ability to drive client satisfaction and revenue growth through strategic account management and relationship-building. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to the team.
Overview
27
27
years of professional experience
1
1
Certification
Work History
ACCOUNT EXECUTIVE CLIENT ENGAGEMENT, Business Development
FreddieMac
01.2023 - Current
- Selected to be a part of a newly formed Business Unit established in January 2023 to create and execute new Seller sourcing strategies that target non-approved Sellers with an origination mix accretive to our business and have the potential to become long-term strategic partners.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Serve as single point of contact for prospective Seller/Servicers through the approval and onboarding process
- Collaborate with MarComm on prospect collateral and messaging
- Develop and expand client onboarding materials in an effort to streamline the client experience while maintaining white glove service
ACCOUNT EXECUTIVE SR., Single Family Sales (Regional Lending)
FreddieMac
03.2020 - 12.2022
- Managed a portfolio of 25 seller/servicers in the Southeast region, focusing on market share growth
- Provided consultative client services, while introducing new products & technology into the market
- Navigated through a fluid risk environment while maintaining a strong, supportive relationship with seller counterpart
- Collaborated with internal business partners to identify opportunities allowing us to expand our relationship within the client
ACCOUNT EXECUTIVE SR., Single Family Sales (Community Lending)
FreddieMac
01.2018 - 03.2020
- Responsible for the overall management and growth of a territory, consisting of approximately 100 Community Lending accounts, totaling $6B in annual sales.
- Collaborate with internal and external business partners to proactively identify, target and penetrate strategic growth opportunities
- Coordinate customized client outreach efforts
- Educate clients on tools and technology
- Improve the client experience
DIRECTOR, National Accounts
PHH Corp.
01.2011 - 12.2017
- Responsible for the overall management of broker dealer client with an annual production of $7 billion and over 200FTE’s supporting the business.
- As well as facilitating business critical meetings between PHH business owners and key client contacts.
- Primary contact for client across the enterprise
- Collaborate and develop with senior client leadership organic growth strategies and retail client penetration initiatives designed to increase retail mortgage sales
- Served as Project Leader for large client initiatives
- Coordinate with Operational Leadership at both firms to re-engineer the loan process flow between the two institutions in order to gain efficiencies and decrease cycle time
- Measure performance against contractual Service Level Agreements as well as Operational SLA’s
- Develop and deliver business building initiatives
ACCOUNT EXECUTIVE, Corporate Sales
PHH Corp.
01.2005 - 12.2011
- Managed all aspects of the outsourcing relationship for PHH’s largest Regional Bank client in addition to several mid-sized accounts.
- Additional responsibilities included client integration support, marketing support, SLA/key metric reporting and project management support for IT and Compliance related issues/requests
SUPERVISOR
PHH Corp.
01.2001 - 12.2005
LOAN COUNSELOR
PHH Corp.
01.1999 - 12.2001
Education
Lynchburg College
Lynchburg, VASkills
Account management
Customer service
Business development
Customer relationship management
Written and verbal communication
Operations
Strong presentation skills
Teamwork and collaboration
Problem-solving
Relationship building
Attention to detail
Volunteer Focus
- Moorestown Education Fund Board Member
- Matchdog Rescue
Accomplishments
Recognized by peers with High Five or Fist Bump awards for teamwork and collaboration as well as stepping up
Certification
Accredited Mortgage Professional
Timeline
ACCOUNT EXECUTIVE CLIENT ENGAGEMENT, Business Development
FreddieMac
01.2023 - Current
Accredited Mortgage Professional
10-2021
ACCOUNT EXECUTIVE SR., Single Family Sales (Regional Lending)
FreddieMac
03.2020 - 12.2022
ACCOUNT EXECUTIVE SR., Single Family Sales (Community Lending)
FreddieMac
01.2018 - 03.2020
DIRECTOR, National Accounts
PHH Corp.
01.2011 - 12.2017
ACCOUNT EXECUTIVE, Corporate Sales
PHH Corp.
01.2005 - 12.2011
SUPERVISOR
PHH Corp.
01.2001 - 12.2005
LOAN COUNSELOR
PHH Corp.
01.1999 - 12.2001
Lynchburg College
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