Rebecca Ambartsumov
Brooklyn,NY
Summary
Take-charge professional delivering executive support to business operations. Versed in insurance forms, charts, client management, and other administrative operations. Recognized for exemplary customer service, excellent interpersonal communication skills, and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of Client Services
The Soho Center for Mental Health Counseling
New York, NY
04.2022 - Current
- Contacted insurance providers to check and process client eligibility, benefits, and claims.
- Produced over 100 client intakes in one month.
- Coordinated, organized, and managed multiple schedules using online calendaring systems such as Google Calendar and Zocdoc.
- Collaborated with psychotherapists for future and current clients for the best treatment possible.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Created and implemented strategies for client retention, satisfaction, and growth.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Recommended solutions related to staffing issues and proposed procedural changes to the clinical directors.
- Managed a team of Client Services Representatives to address client inquiries efficiently.
Senior Executive Administrative Assistant
Heights Dermatology and Laser
Brooklyn, NY
08.2020 - 10.2021
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
- Maintained current knowledge of health records system and trained all new employees on correct usage.
- Collected information, verified insurance and collected co-payments for an average of 40 patients each day.
- Supported 3 providers in outpatient medical office through coordinating all administrative operations.
- Coordinated services with medical and office staff and healthcare administrative staff to ensure patient satisfaction, engagement, and compassionate care.
- Delegated daily tasks to team members to optimize group productivity.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Cultivated relationships with pharmaceutical suppliers to drive beneficial business deals.
Senior Medical Assistant
Heights Dermatology and Laser
Brooklyn, NY
05.2019 - 10.2021
- Assisted back office patient processes to reduce customer wait time by approximately 75%.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Assisted physicians before, during, and after procedures, including biopsies, excisions, MOHS surgery, removal of sutures, and phlebotomy.
- Assisted physicians with cosmetic procedures such as Botox, fillers, CoolSculpting, Platelet-Rich Plasma injections and different laser treatments.
- Completed clinical procedures, gathered patient data for interpretation by physician, and input information provided by the physician in the patients medical chart.
- Followed providers and trained staff throughout shift in high-volume, busy environments.
Social Media Coordinator
Heights Dermatology and Laser
Brooklyn, NY
05.2019 - 03.2020
- Initiated creation of blogs and social media content.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Posted new content for products and services when managing marketing.
- Wrote social media content to increase engagement with customers.
- Ensured consistency in content and tone to optimize social media accounts.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Education
Bachelor of Science - Health And Human Services
St. John's University
Queens, NY05.2019
Skills
- Administrative Leadership
- Organization
- Problem Solving
- Quick Learner
- Strong Work Ethic
- Client Intake and Management
- Charting and Clinical Documentation
- Computer Proficient - Microsoft Office, PowerPoint, and Excel
- Attention to Detail
- Responsibility
- Active Listener
- Professional Communication
- Customer Satisfaction
- Strategic Networking
- Scheduling and Calendar Management
Certification
- Psychological First Aid Certification
Languages
- English
- Russian
Timeline
Head of Client Services
The Soho Center for Mental Health Counseling
04.2022 - Current
Senior Executive Administrative Assistant
Heights Dermatology and Laser
08.2020 - 10.2021
Senior Medical Assistant
Heights Dermatology and Laser
05.2019 - 10.2021
Social Media Coordinator
Heights Dermatology and Laser
05.2019 - 03.2020
Bachelor of Science - Health And Human Services
St. John's University