Rebecca Andersen
Tustin,CA
Summary
Personable Office Administrator with 9 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
5
5
years of professional experience
Work History
Office Administrator
Andersen's Door Service, Inc.
04.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 40 daily calls.
- Performed wide-ranging administrative, financial and service-related functions.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
Business Development Manager
United Credit
04.2019 - 05.2023
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
Sales Consultant Representative
United Credit
12.2018 - 04.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
CRM Coordinator
Herbalife
04.2018 - 10.2018
- Guided project team, established and tracked achievements, coordinated actions, sought expert advice, balanced open issues and contributed to team meetings and reports.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Associate of Arts - Business Administration And Management
Fullerton College
Fullerton05.2027
High School Diploma -
Garden Grove Highschool
Garden Grove06.2014
Skills
- Administration and Operations
- Mail Routing
- Office Workflow Support
- Microsoft Office
- Project Planning
- Materials Take-Offs
- Information Uploading
- Office Management
- Problem-Solving Techniques
- Financial Records and Processing
- Overcoming Obstacles
- Performance Improvement
Timeline
Office Administrator
Andersen's Door Service, Inc.
04.2023 - Current
Business Development Manager
United Credit
04.2019 - 05.2023
Sales Consultant Representative
United Credit
12.2018 - 04.2019
CRM Coordinator
Herbalife
04.2018 - 10.2018
Associate of Arts - Business Administration And Management
Fullerton College
High School Diploma -
Garden Grove Highschool