REBECCA ANDERSON
Waverly,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Operations Specialist
First Community Bank
09.2023 - Current
- Ensure quality service and effective customer support for all internal and external customers
- Understanding of bank operations, products, systems, teller processing and electronic banking platforms
- Verify account balances, processing stop payment orders, resolving digital banking issues, assisting customers with safe deposit boxes and back up for teller line as needed
- Uphold complete confidentiality of information processed
- Maintain effective communication to increase efficiency
- Maintain a working knowledge of regulatory requirements of compliance and operations
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Customer Service Representative- Order Writer
Dura Supreme Cabinetry
09.2022 - 09.2023
- Consult with custom quoting, purchasing, and customer service manager about special cabinet availability, prices, solutions for unique situations and design alternatives
- Prepare various shop floor sketches and proof sketches from the drafting department
- Complete faxing and filing as necessary.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Casino Auditor
Mystic Lake Casino
05.2017 - 09.2022
- Collected and organized paperwork to be audited.
- Audited for accuracy by verifying or comparing amounts, signatures and voided paperwork and entered into the corresponding Excel spreadsheet for daily balancing.
- Read and recorded cash meters on slot machines quarterly.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Followed established auditing processes to meet internal and regulatory requirements.
Associate
Cub Liquor
12.2016 - 05.2017
- Verified age and used the POS system to properly ring customer orders
- Provided product price information to customers.
- Replenished shelves and coolers with merchandise as needed
- Maintained a clean and organized stock room
- Cleaned store as needed; sweeping, mopping, dusting
- Completed various daily tasks given by store manager.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
Scheduling Coordinator
Pellegrini Team Consulting
10.2016 - 04.2017
- Used a multi-line phone system to make daily outbound calls to clients, prospects and referrals to schedule appointments
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Confirmed set appointments daily
- Performed light administrative duties such as scanning and entering receipts, and typing team meeting notes
- Drafted emails periodically to assist advisors and update regarding weekly results.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Debt Collector
Creditor Advocates
02.2015 - 09.2016
- Handled a high volume of in-bound and outbound calls pertaining to reconciliation of delinquent accounts.
- Documented customer payment interactions and account statuses for future reference.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
High School Diploma -
Mora High School
Skills
- Proficient use of Microsoft Office Word, Excel, and PowerPoint
- Proficient use of Adobe Photoshop and Illustrator
- Quick learner
- Dependable
- Ability to work in team or individual setting
- Excellent communications skills
- Established ability to maintain high level of confidentiality
- Flexible and organized
- Ability to prioritize work
- Excellent telephone etiquette
- Analytical Thinking
Timeline
Operations Specialist
First Community Bank
09.2023 - Current
Customer Service Representative- Order Writer
Dura Supreme Cabinetry
09.2022 - 09.2023
Casino Auditor
Mystic Lake Casino
05.2017 - 09.2022
Associate
Cub Liquor
12.2016 - 05.2017
Scheduling Coordinator
Pellegrini Team Consulting
10.2016 - 04.2017
Debt Collector
Creditor Advocates
02.2015 - 09.2016
High School Diploma -
Mora High School
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