Rebecca Andrada
Westminster,CO
Summary
Highly accomplished professional with diverse poised to transition 13 solid years in Customer Service. Offer outstanding team leadership, well developed interpersonal skills and the ability to motivate and direct others in a supportive cooperative team environment. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Collections Specialist
Funding Circle
12.2019 - Current
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects. Picking up extra projects.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with strong sense of personal responsibility.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Worked in call center environment handling manual and automatically dialed outbound calls and emails, on average of 180 manual calls per day.
- Streamlined collections process by creating and maintaining detailed records of customer account statuses and communications.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis. Top collector
- Remote hybrid work
Payment Solutions Advocate
Alliance Data
01.2012 - 12.2019
- Utilizing negotiation skills through experience with account management, finding resolution to client's debts
- Responsible for upkeep and maintenance on customers' accounts to prevent further escalation status.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
Customer Account Executive
T-Mobile
09.2008 - 11.2011
- Provided excellent customer service skills, creating pleasant business experience for clients concerns
- Responsible for explanation of bill details and activations upon payment receipt
- Data entry and or phone replacements if necessary upon conclusion, based off technical assistance.
Education
GED -
Community College of North Denver
Denver Colorado01.2002
Skills
- Team Captain-Alliance Data
- Sales Consultant
- Software experience with Web Collections, Excel, MS Works, Windows
- Organize and prioritize meeting goals and objectives
- Ability to balance multiple tasks and projects
- Excellent organization and communication skills
- Motivational leadership for teen program at church and organization of Church Community unity outreach programs
- Customer research
- Skip Tracing
- Debt Repayment Negotiation
- Investigative research
- Collections
- Data Entry Efficiency
- Call center experience
Timeline
Collections Specialist
Funding Circle
12.2019 - Current
Payment Solutions Advocate
Alliance Data
01.2012 - 12.2019
Customer Account Executive
T-Mobile
09.2008 - 11.2011
GED -
Community College of North Denver
Similar Profiles
Kevin JacksonKevin Jackson
Sales Closer at Funding CircleSales Closer at Funding Circle
Erik MolesErik Moles
Head of Post Loan Operations at Funding CircleHead of Post Loan Operations at Funding Circle
Catherine PattersonCatherine Patterson
Account Manager, Inside Sales at Funding CircleAccount Manager, Inside Sales at Funding Circle