Rebecca Andreozzi

• Increased showroom sales by effectively presenting product features and benefits to customers.
• Increased showroom sales by implementing effective merchandising strategies and maintaining an appealing product display.
• Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
• Analyzed sales data to identify trends and make informed buying decisions.
• Participated in ongoing training sessions to stay updated on product knowledge and enhance sales techniques.
• Collaborated with team members to achieve monthly sales targets and performance goals consistently.
• Supported sales team in meeting targets through efficient merchandise display and inventory management.
• Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.

• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Fostered positive working relationships with regular customers.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Created and submitted delivery and DOT logs.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided information regarding charge accounts and loyalty programs.
• Recommended products to customers, thoroughly explaining details.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed timely and effective replacement of damaged or missing products.
• Educated customers about billing, payment processing and support policies and procedures.
• Promptly responded to inquiries and requests from prospective customers.
• Communicated professionally with colleagues, freelancers and clients.
• Met customer call guidelines for service levels, handle time and productivity.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Provided ongoing guest service.
• Investigated and resolved accounting, service and delivery concerns.
• Sought ways to improve processes and services provided.

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• Worked with customer to create debt repayment plan based on current financial condition.
• Processed debtor payments and updated accounts to reflect new balance.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Entered client details and notes into system for interdepartmental access and review.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Developed team communications and information for meetings.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Managed in-person and telephone guest inquiries and customer service requests.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Informed servers of newly seated parties for speedy service.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Explained and taught regulations and rules to players and coaches.
• Inspected sporting equipment to ensure compliance with safety and event regulations.
• Collected daily reports for improved efficiency during games.
• Promoted good sportsmanship among players.
• Verified accuracy of score calculations before winners were announced.
• Answered customer questions about hours, seating and providing information.
• Decorated and set tables in accordance with party themes and age groups.
• Planned parties according to customer specifications.
• Informed servers of newly seated parties for speedy service.
• Took information about guests' party size, led to seating, offered menus and which types of movies to put on the projector screen.

• Planned and organized food preparation activities, including breaking boxes down after unpacking the food and getting any morning food prep cooked for the cooks for the day, bacon, etc.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
• Maintained composure and work quality while under stress.
• Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
• Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
• Planned and executed many guest parties by organizing menus, spaces and special requests.
• Used time management and efficient cleaning methods to meet deadlines.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
• Emptied trashcans and transported waste to collection areas.
• Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
• Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
• Inspected and maintained light fixtures, washed baseboards, and cleaned under furniture.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Washed, peeled and cut various fruits and vegetables to prepare for serving.
• Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.

• Labeled packages according to instructions provided on work orders.
• Kept storage areas organized, clean and secure to fully protect company assets.
• Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
• Used hand-held scanners and physical logs to accurately track item movements.
• Assembled, sealed and loaded packages into correct trucks.
• Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
• Attached identifying tags to containers to mark with identifying shipping information.
• Removed debris and hazardous materials from conveyor belt area to avoid contaminating packages and IC's items.
• Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.