Rebecca Andrukiewicz
Duncan,SC
Summary
Driven Front Office Coordinator successfully delivered vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
Carolina Orthopaedic & Neurosurgical Associates
05.2023 - 03.2025
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated meetings and depositions between providers and attorneys as needed.
- Aided colleagues, managers, and customers through regular communication and assistance
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed bi-weekly payroll for 12 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Medical Front Coordinator
Prisma Health Pelham Family Medicail
01.2022 - 01.2023
- Provides administrative support for the office, such as answering telephones, coordinating/scheduling meetings, and making travel arrangements
- Assists in resolving accounts receivable issues such as rejections of claims, charge corrections, billing edits, collections of old balances, and other factors influencing collections
- Resolving routine problems in the business office with providers and front staff
- Maintain all current and past referrals in the office work queue for all four providers in the office.
- Ensure that all referrals are routed to the correct departments
- Finish all PAs that are required by insurance for all imaging
- Close all completed or expired referrals
- Ensure open links between all providers to help patients fairly
- Be available to help providers get a history of patients' past medical history
- Maintains the petty cash fund
- Submit the appropriate documents to the physician practice leadership for reimbursement.
- Develops and conducts orientation and in-service training for support staff
- Reassigns employees as necessary to cover the required workload and oversees daily operations of the practice to ensure operational efficiency
- Oversees sorting and prioritizing incoming mail, ensuring that urgent correspondence and important materials are brought to the management's attention as appropriate for action or response
- Responds to non-clinical patient inquiries
- Advised patients or guardians regarding accounts, researching specific issues when necessary
- Advises management on issues of patient satisfaction
- I'm responsible for payroll documentation and processing, as the manager asked
- Contact vendors for repair or routine service of equipment
- Forward the proposal/quotes of good faith to management for approval
Patient Services Rep.
Prisma Pelham Family Medicine
01.2020 - 01.2022
- Responsible for patient registration, check-in, check-out, and any insurance information needed to uphold the patient's medical information, including gathering charge information, and codes, entering them into the database, completing the billing process, and distributing billing information
- Ensure all referrals are up to date with notes from the department provider referred them to
- Close any completed or expired referrals through the office work queue
- Files insurance claims and assists patients in completing insurance forms
- In charge of the front office duties required by the front staff to help the clinical office throughout the day
- Responsible for all scanning and faxing
- Make outgoing calls to all patients scheduled for the week to confirm the doctor's schedule
- Answer any incoming calls that are on hold
- Can assume decision-making responsibilities as directed by the manager
Patient Services Rep.
Prisma Health Peds and Internal Medicine
01.2019 - 01.2020
- Responsible for patient registration, pre-certification, charge capture, and coding diagnoses given by physicians
- Responsible for posting all payments and balancing the computer reports at the day's end
- Arrange patient pre-payments and enforce financial agreements before providing service
- Gathers charge information and codes, enters them into the database, completes billing process, and distributes billing information
- Files insurance claims and assists patients in completing insurance forms
- Processes unpaid accounts by contacting patients and third-party payers
- Can assume decision-making responsibilities as directed by the manager
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Organized patient records and databases to facilitate information storage and retrieval.
Education
Associate of Applied Science - Medical Business Management
Spartanburg Community
Spartanburg, SC05-2024
Medical Physician Practice Clerk Certification - Medical Front Office
Greenville Tech
Greenville, South Carolina12.2019
Skills
- Proficient in Epic Software
- Experienced user of Athena Software
- Skilled in using Microsoft software tools
- CPT and ICD coding expertise
- Detail-oriented data entry
- Patient record management
- Workflow management
- Office supplies inventory management
- Strong verbal communication
- Accurate transaction tracking
- Effective patient communication
- Secure data handling
Timeline
Front Office Coordinator
Carolina Orthopaedic & Neurosurgical Associates
05.2023 - 03.2025
Medical Front Coordinator
Prisma Health Pelham Family Medicail
01.2022 - 01.2023
Patient Services Rep.
Prisma Pelham Family Medicine
01.2020 - 01.2022
Patient Services Rep.
Prisma Health Peds and Internal Medicine
01.2019 - 01.2020
Associate of Applied Science - Medical Business Management
Spartanburg Community
Medical Physician Practice Clerk Certification - Medical Front Office
Greenville Tech
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