Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Angevine

Tempe,AZ

Summary

At Carvana, I excelled as a Senior Customer Advocate, leveraging my problem-solving abilities and exceptional communication to enhance customer satisfaction and resolve complex issues. My leadership and active learning skills fostered a collaborative team environment, driving efficiency and maintaining high service standards. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Senior Customer Advocate

Carvana
Tempe, AZ
01.2020 - 01.2025
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed and maintained positive relationships with customers by providing exceptional service.
  • Resolved escalated customer complaints quickly and efficiently.
  • Documented customer information within the database system accurately and completely.
  • Assisted customers in navigating website features, troubleshooting errors, and resolving product issues.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.

Manager

Portillos Restaurant
Tempe, AZ
08.2007 - 01.2020
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Ensured compliance with regulatory requirements and industry standards.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

High School Diploma -

Hinsdale South High School
Darien, IL
05-2009

Skills

  • Training and coaching
  • Brand representation
  • Strong leadership
  • Inbound and outbound calling
  • Active learning
  • Complaint handling
  • Exceptional communication
  • Problem-solving abilities

Timeline

Senior Customer Advocate

Carvana
01.2020 - 01.2025

Manager

Portillos Restaurant
08.2007 - 01.2020

High School Diploma -

Hinsdale South High School
Rebecca Angevine