NORA GUAJARDO
Portland,OR
Summary
To channel my academic education, training and lived experiences toward support and advocacy for diverse populations, particularly those who have struggled with homelessness and mental health issues.
Overview
26
26
years of professional experience
Work History
Experience Advisory Commitee Member
JOHS (Joint Office Of Homeless Services)
07.2023 - Current
- Help provide insight and recommendations to the JOHS that can help improve the services and programs the program offers.
- Share information and identify emerging trends and issues within the homeless.
- Ensure that the JOHS office is advancing goals, steering policy, and making decisions identified by first-voice people.
- Participate in specific funding application processes where lived experience participation is expected or required.
BIPOC Case Manager
Transition Projects
03.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Participant
Stone Soup
11.2020 - Current
- Trained in food safety protocols in a fast-paced restaurant environment ensuring compliance with proper food handler’s techniques and safety guidelines
- Learned how to prepare, cook, and store foods while maintaining strict dietary guidelines
- Managed kitchen equipment and storage procedures in compliance with restaurant protocol, OSHA and other state regulations
- Acquired food handler’s license.
Team Member and Certified Trainer
Evergreens Inc.
07.2021 - 11.2021
- Prepared a daily prep list for daily menu
- Inventory on all dry and wet foods
- Weighing, measuring, and mixing food items
- Responsible for making sure all things are sanitized properly
- Trained all new employees
- Prepared and served finished menu items
- Responsible for all online and outgoing orders
- Cashier and customer service
- Dishwasher and FOH cleaning duties.
Produce process manager
RainSweet Inc.
06.2018 - 09.2018
- Coordinated and expedited product processing of various fruits and vegetables for this business
- Managed seven separate lines of produce production from end to end
- Coordinated distribution of high end produce through a complex system of farms and storefronts
- Managed and executed quality control process for farming businesses
- Data input of shipping and receiving products using a specialized coding system.
Produce process manager
RainSweet Inc.
06.2017 - 09.2017
- Coordinated and expedited product processing of various fruits and vegetables for this business
- Managed seven separate lines of produce production from end to end
- Coordinated distribution of high end produce through a complex system of farms and storefronts
- Managed and executed quality control process for farming businesses
- Data input of shipping and receiving products using a specialized coding system.
Crisis Line Advocate
WomenSpace Inc.
01.2012 - 09.2012
- Crisis response support for Lane County
- Triaged client scenarios and applied appropriate resources through warm transfers
- Provided emotional support and activities for families of domestic violence
- Assisted clients with accessing community resources.
TLC Lab Monitor
Mt. Hood Community College
02.2009 - 03.2010
- Supervised and trouble shot tutoring sessions for private clients
- Created a positive tutoring environment
- Delivered high level customer service experiences for students and families.
Bilingual English Teacher
Kipling Institute of Irapuato
06.2003 - 03.2007
- Taught the English curriculum at a private bilingual secondary school including Grammar, Reading, Geography, and Use of English and conversation clubs
- Coordinated all special programs and holiday events.
Chief Examiner Assistant
Chemeketa Community College, GED Testing Center
06.1998 - 03.2000
- Assisted with administering GED tests to students
- Data entry and office management
- Oversaw mail distribution center.
Education
BA Psychology -
University of Oregon
Eugene, OR01.2012
AAOT -
Mt. Hood Community College
Gresham, OR01.2010
AA EMT-Basic -
Chemeketa Community College
Salem, OR01.1999
Skills
- Bilingual fluency in English and Spanish
- Excellent verbal and written translation skills
- Certified in Mediation and Conflict Resolution
- Two years of emergency response training in hospital and first responder settings
- Experience planning and organizing collegiate outreach events
- Training in crisis response including connecting domestic violence survivors with community support systems and resources
- Food Handlers License
- OLCC Servers Permit
- Policy analysis
- Collaborative Leadership
- Diversity awareness
Timeline
Experience Advisory Commitee Member
JOHS (Joint Office Of Homeless Services)
07.2023 - Current
BIPOC Case Manager
Transition Projects
03.2023 - Current
Team Member and Certified Trainer
Evergreens Inc.
07.2021 - 11.2021
Participant
Stone Soup
11.2020 - Current
Produce process manager
RainSweet Inc.
06.2018 - 09.2018
Produce process manager
RainSweet Inc.
06.2017 - 09.2017
Crisis Line Advocate
WomenSpace Inc.
01.2012 - 09.2012
TLC Lab Monitor
Mt. Hood Community College
02.2009 - 03.2010
Bilingual English Teacher
Kipling Institute of Irapuato
06.2003 - 03.2007
Chief Examiner Assistant
Chemeketa Community College, GED Testing Center
06.1998 - 03.2000
BA Psychology -
University of Oregon
AAOT -
Mt. Hood Community College
AA EMT-Basic -
Chemeketa Community College
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