Rebecca Armogan
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have been in customer service for 7+ years. Very motivated and fast learner.
Overview
9
9
years of professional experience
Work History
Dispatcher
Airway Cleaners
04.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Dispatcher
Pax Assist
02.2017 - 04.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Daycare Assistant
Safe Haven Learning Center
04.2016 - 11.2016
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Cashier
McDonald's
01.2015 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06.2014
Skills
- Data Entry
- Dispatch software
- Dispatching procedures
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Complaint Handling
- Problem Resolution
Timeline
Dispatcher
Airway Cleaners
04.2023 - Current
Dispatcher
Pax Assist
02.2017 - 04.2023
Daycare Assistant
Safe Haven Learning Center
04.2016 - 11.2016
Cashier
McDonald's
01.2015 - 09.2015
High School Diploma -
Hillcrest High School
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