Rebecca Armstrong
Okeana
Summary
Dynamic Assistant Manager with a proven track record at Kroger, enhancing customer satisfaction and streamlining operations. Excelled in fostering team collaboration and boosting morale, alongside adept money handling and strategic thinking. Achieved significant reductions in cash discrepancies, leveraging strong decision-making and problem-solving skills. Committed to continuous improvement through effective coaching and customer feedback integration.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering a collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Kroger
09.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
No Degree - Marketing Management
Cincinnati State Technical And Community College
Cincinnati, OH01-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Goal setting
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Coaching and mentoring
Timeline
Assistant Manager
Kroger
09.2019 - Current
No Degree - Marketing Management
Cincinnati State Technical And Community College
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