Rebecca Arnold
Rutland,OH
Summary
Professional support specialist with proven track record in efficiently managing administrative tasks and supporting teams. Skilled in document preparation, client communication, and case file management, ensuring smooth office operations. Strong focus on collaboration, reliability, and adaptability to meet evolving demands. Known for high standards and delivering results in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate Registrar
Hocking Technical College
01.2025 - 12.2025
- Managed student academic records and ensured compliance with institutional policies.
- Implemented efficient enrollment processes to enhance student access and retention.
- Analyzed data trends in enrollment to inform strategic planning and resource allocation.
- Instituted quality control measures to ensure data integrity in student records, minimizing errors and discrepancies.
Office Manager
Hocking Technical College
07.2023 - 01.2025
- Streamlined office operations to enhance efficiency and productivity across departments.
- Coordinated scheduling and appointments for the Dean, ensuring optimal time management.
- Managed vendor relationships and procurement processes to reduce operational costs.
- Developed and implemented office policies to improve workflow and communication.
Tax Analyst
Ohio University
07.2022 - 07.2023
- Researched and determined University's employment tax obligations for individuals working at off campus locations
- Maintained tax compliance for University through timely and accurately filings of various tax returns
- Researched, prepared, and filed employment tax filings for entire institution
- Monthly review and reconciliation of all employment tax accounts across 500 jurisdictions
- Prepared semi-monthly, monthly, quarterly, and annual federal, state, city, county, PSD, and school district tax returns and payments
- Determined and maintained proper filing frequency for all employment related tax withholding accounts
- Prepared monthly sales and use tax returns and ensured timely payment of tax withheld and estimated payments
- Registered and set up withholding accounts, as needed, based on employee work locations
- Prepared monthly federal 1042S deposit and filing
- Oversaw creation and implementation of new Payroll object codes in University's chart of accounts
HR Service Center Specialist
Ohio University
11.2020 - 07.2022
- Onboarded and processed all newly hired faculty employment records utilizing Oracle, HireRight, PeopleAdmin, PeopleSoft, TIM, and OneDrive
- Created daily I-9 compliance spreadsheet in Excel for reporting to federal government
- Completed domestic and international I-9 forms for newly hired employees and reverification of employment authorizations
- Worked closely with Payroll team to ensure accuracy of faculty salary records and payroll scenarios for all types of faculty appointments and process pay adjustments, as required
- Managed UHR email inbox in Outlook, servicing over 8,000 employees
- Supervisor and hiring manager of UHR's student staff
- Worked closely with Business Service Center, Benefits, Payroll, and Senior HR Director to create and manage student payroll budget
- Fielded UHR's mainline phone calls that cover various matters of employment such as: benefits, payroll, hiring processes, conflict resolution, tax issues, and record management
- Managed semi-monthly new hire report, required by State of Ohio
- Processed required new hire paperwork, such as tax forms and direct deposit information, utilizing Oracle, Equifax, and Excel
Administrative Services Associate
Ohio University
07.2019 - 11.2020
- Worked closely with Consolidius account manager (& OHIO's Printing Services department) to create and execute the Center's promotional campaigns
- Overhauled Center's physical space and completed inventory of resources
- Coordinated & executed out of state conference budget, travel, student conduct training, and per diem disbursement for 8 student & 2 professional staff attendees
- Assisted in coordinating PACE program positions, applicants, interviews, and placement
- Represented LGBT Center during Bobcat Student Orientation to develop relationships with potential & incoming 1st year students, parents/guardians to bolster allyship & potential Ohio University Foundation funding opportunities
- Advised students on priority management and academic challenges to connect them with appropriate University furnished resources
- Oversaw Center's operations and payroll budgets per University policy & spending guidelines using OBI & Excel
- Tracked and approved student staff timesheets and payroll
- Provided customer service to internal and external visitors
- Advised other departments within Diversity & Inclusion on University processes/guidelines and connected them with correlating resources
- Worked with Director to gather materials, execute trainings, and programming to realize strengths- based leadership design & Center's core values utilizing applications such as Word, PowerPoint, Excel, Qualtrics, and Canva
- Created new application process for The Tom & Jan Hodson Student Support Fund & oversaw said process & funds disbursement upon request from Director
- Assisted in creation & managed submission of programming contracts for paid guests and speakers
- Coordinated and executed major events & programming: workshops, trainings, Homecoming Week events, Queer Prom, and PRIDE Graduation
- Assisted in supervising student staff's work and address any staff needs/issues
- Utilized BobcatBUY to procure goods and services while maintaining compliance & maximizing savings
- Prepared various requisitions, blanket PO's, and new preferred supplier additions
- Created & submitted necessary work orders with various departments within Facilities Management
- Organized & submitted financial receipts and substantiation reports for travel
- Arranged travel for Director & Assistant Director via Concur
Accounting Support Associate
Ohio University
03.2019 - 07.2019
- Located and built departmental deposits within CASHNet
- Executed daily office functions such as calendar management, customer service, and clerical duties
- Booked, substantiated, and managed travel itineraries and expenses using Concur
- Tracked, journalled, and created reports using Oracle database system
- Utilized BobcatBUY to procure goods and service while maintaining compliance and maximizing savings
Account Service Representative
Rocky Brands
12.2017 - 03.2019
- Managed all web billed accounts in all 50 states
- Utilized Excel, Cybersource, Billtrust, and Ariba SAP to reconcile accounts, track income, generate invoices, and statements
- Responsible for approving, denying, and/or negotiating all incoming blanket PO's for SAP Ariba billed accounts
- Consulted on order reviews to detect and avoid possible fraud
- Reviewed accounts monthly to assess aging and pursue collections funds
- Worked closely with cash application specialists to ensure proper application of customer remittances
- Completed account verifications for all new web billed accounts
- Submitted all invoices for over 1600 accounts into SAP Ariba
- Posted a high volume of monthly payments, performed research, and tracked misapplied payments
- Proactively researched technical tax issues using Avalara tax software and ensure accuracy in sales tax reporting for web billed accounts across all 50 states
- Processed all virtual credit card payments for two national key accounts
- Developed new trading partnerships for accounts transitioning to web billing
- Managed credit and collections email inbox for department
- Trained new employees on accounting principles and processes
- Answered que calls pertaining to all roles in AR and Customer Service departments
Canteen Supervisor
VFW
02.2015 - 07.2016
- Assisted with implementation of Tab Wizard POS system
- Trained employees on various reporting functions, such as payroll, gaming commission reporting, tax withholding, inventory, and revenue statements
- Assisted in generating annual W-2 forms
- Managed inventory by working closely with food, beverage, and gaming vendors
- Tracked membership roster and dues for annual VFW audits
Subrogation Specialist
Progressive Insurance
09.2004 - 06.2014
- Managed and assessed aging of rolling inventory of 300-350 claims, per month, and pursued collection of funds from other insurance carriers
- Evaluated claims for final course of action based on facts of loss, potential for collection, and balance of claims
- Provided depositions to support litigated claims
- Worked effectively in high pressure and high-volume environment
- Created and lead training programs for new employees
- Provided guided tours of division to members of other departments
- Piloted and created templates to effectively operate Arbitration Forums' E-Subro Hub software
- Licensed adjuster in state of Connecticut
- 1 of 3 representatives to handle bailment issues in the state of Massachusetts
- Sat on the Arbitration Forums arbitration panel and heard cases/entered judgments on 8-13 cases per month
- Filed arbitration cases, then monitored and reported on accuracy of funds reimbursements from favorable judgments
- Set realistic expectations for customers regarding collections, effectively explained the subrogation process to create a positive customer experience
- Analyzed total loss evaluations for accuracy, negotiated accurate settlements on complex coverage, liability, and damage disputes exceeding $10,000
- Issued checks for customer's deductibles and out of pocket expenses
- Resolved liability, coverage, and property damage subrogation claims with attorneys, internal and/or external customers, and businesses
Uninsured Subrogation Collector
Progressive Insurance
03.2004 - 09.2004
- Received inbound calls and made outbound calls to at-fault, uninsured parties to make recoveries
- Analyzed rolling inventory of claims to assess aging and pursued collection of funds
- Negotiated settlements and payment plans with at-fault, uninsured parties, and processed EFT's
- Documented claims accordingly and completed proper Subrogation screens in database (PACMAN)
- Analyzed claims to ensure correct policy features were open and correct values were listed for collection
- Reviewed claims for potential exposures
- Analyzed and identified issues with incorrect drafts on edit reports
- Located adverse parties via skip trace systems
- Provided status updates on deductibles and out of pocket expenses to customers
- Set realistic expectations for customers regarding collection efforts
Claims Loss Reporting Unit Mentor
Progressive Insurance
05.2002 - 03.2004
- Supervised team of 5 to 7 representatives on service and quality
- Created and lead formal training programs for new hire cohorts for first 6-8 weeks
- Coordinated and educated customers on available repair options, rental and tow
- Preserved customer choice and conveyed proper follow up expectations
- Neutralized often highly emotional, negative and/or stressful situation by providing positive customer experience
- Maintained compliance with multiple state guidelines
- Answered basic questions regarding claim status, including collecting additional information needed to move claim forward
- Scheduled appointments for vehicle pick-up on service center repairs
Education
Associate of Science - Individualized Studies
Hocking College
Nelsonville, OH05-2025
Skills
- Critical Thinking
- Service Quality
- Verbal and Written Communication
- Organizational Skills
Certification
- AI Owl Training Certificate in Applied Artificial Intelligence
AI Owl
Timeline
Associate Registrar
Hocking Technical College
01.2025 - 12.2025
Office Manager
Hocking Technical College
07.2023 - 01.2025
Tax Analyst
Ohio University
07.2022 - 07.2023
HR Service Center Specialist
Ohio University
11.2020 - 07.2022
Administrative Services Associate
Ohio University
07.2019 - 11.2020
Accounting Support Associate
Ohio University
03.2019 - 07.2019
Account Service Representative
Rocky Brands
12.2017 - 03.2019
Canteen Supervisor
VFW
02.2015 - 07.2016
Subrogation Specialist
Progressive Insurance
09.2004 - 06.2014
Uninsured Subrogation Collector
Progressive Insurance
03.2004 - 09.2004
Claims Loss Reporting Unit Mentor
Progressive Insurance
05.2002 - 03.2004
Associate of Science - Individualized Studies
Hocking College