Rebecca A. Smith
Mission Viejo, California, United States,CA
Summary
Community Management Specialist with 27 years of experience in homeowners association management. Proven expertise in team growth, leadership, vendor relations, and client relationship building. Demonstrated success in problem solving and effective time management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Services Representative
Vista Paint Corporation
Fullerton, California
07.2024 - 10.2025
- Executed strategic marketing initiatives to enhance brand visibility.
- Developed business relationships to drive growth and expansion.
- Coordinated event planning for successful execution of multiple functions.
- Prepared for and participated in trade shows to showcase products.
- Leveraged community resources to strengthen local engagement and support.
- Implemented client retention strategies to boost loyalty and satisfaction.
Director of Community Management
Keystone Property Management
Irvine, California
06.2022 - 04.2024
- Led a Team of (8) Portfolio Community Managers and (1) On-Site General Manager
- Develop and retain client relationships
- Vendor Management.
- Business Development
- Operations
- Board of Directors Education and Development
- Extensive Experience in Architectural Applications and Guidelines for review and approval
- New Hire Onboarding
- Maintained strong client relations through proactive communication and consistent service-quality check-ins.
- Excellent Problem Solving Skills
- Strong problem-solving skills with the ability to identify issues and implement effective solutions.
Division Associate Manager Supervisor
The Management Trust
Tustin, California
10.2019 - 02.2022
- Supervised administrative support team of 12, enhancing operational efficiency.
- Managed annual and operational budgets, ensuring accurate financial reporting.
- Cultivated vendor relationships to secure favorable terms and conditions.
- Conducted client outreach to identify needs and deliver tailored solutions.
- Directed client services management to improve satisfaction and retention.
- Contributed to marketing initiatives and business development strategies.
Onsite General Manager
Burr White Property Management
Newport Beach, California
03.2016 - 10.2019
- Oversaw long-term rental division to enhance operational efficiency.
- Supervised maintenance team, ensuring timely repairs and high-quality service.
- Managed vendor relationships to secure favorable terms and services.
- Coordinated social activities to promote community engagement among residents.
- Developed annual budgets to align expenditures with strategic goals.
Education
High School Diploma -
Valencia High School
Placentia, CA06-1986
Skills
- Marketing and business development
- Operations management
- Contract negotiation
- Project management
- Deadline-oriented leadership
- Employee training and onboarding
- Community engagement
- Client outreach
Certification
- CA Real Estate License
- CACM Certification
Timeline
Property Services Representative
Vista Paint Corporation
07.2024 - 10.2025
Director of Community Management
Keystone Property Management
06.2022 - 04.2024
Division Associate Manager Supervisor
The Management Trust
10.2019 - 02.2022
Onsite General Manager
Burr White Property Management
03.2016 - 10.2019
High School Diploma -
Valencia High School