Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca A. Tolman

Berkeley,CA

Summary

Dynamic professional with extensive experience in disability support and team leadership, recognized for enhancing operational efficiency and customer satisfaction in managerial roles. Proven skills in bookkeeping and restaurant operations, consistently achieving business objectives while fostering positive customer relations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager/Host/Office Administrator

Chewse
05.2016 - 09.2019
  • Bag Preparation and Distribution: Prepared and organized bags for distribution, ensuring accuracy and timely delivery.
  • Inventory Management: Coordinated inventory across departments, ensuring optimal stock levels, and organizing reorders as needed.
  • Customer Service: Resolved client inquiries and concerns swiftly, ensuring satisfaction, and fostering loyalty.
  • Shift Coordination: Led scheduling and shift planning for the morning team, ensuring adequate staffing for smooth operations.
  • Team performance: Assigned tasks based on individual strengths to maximize team productivity and efficiency.
  • Onboarding and Training: Facilitated new host onboarding, delivered training on operations and customer service, and ensured smooth team integration.
  • Data Entry: Managed accurate, timely computer-based records and data, ensuring reliable documentation.
  • Waitstaff Operations: Delivered exceptional service in a fast-paced environment, ensuring a positive dining experience for all guests.
  • Team Leadership: Directed daily team operations, assigning tasks to meet performance goals, and operational needs.
  • Conflict Resolution: Mediated team conflicts, offering guidance on company policies, and maintaining a positive work environment.

Wait Staff/ Supervisor

Café M
Berkeley, CA
06.2009 - 12.2015
  • Customer Service: Ensured customers were enjoying their meals, addressing any issues promptly to ensure satisfaction.
  • Age verification: Checked patrons' identification to verify compliance with age restrictions for alcoholic beverages.
  • Executed duties across barista, host, waitstaff, and management roles to ensure operational consistency.
  • Shift Operations: Performed various tasks as needed to ensure a seamless shift, including food station setup and maintenance.
  • Dining Area Prep: Roll silverware and set up dining areas for the next shift and large parties, ensuring readiness and efficiency.
  • Menu Knowledge: Stayed informed about daily specials and confidently explained menu items to customers.
  • Cultivated positive connections with customers by addressing priorities and ensuring seamless operations.
  • Team Collaboration: Worked closely with team members to manage workloads, supporting fellow employees, while ensuring my own tasks were completed.
  • Coached team members in foundational practices to maintain smooth workflow.

Caretaker/ In Home Support

Elouise Tolman
El Cerrito, CA
01.2003 - 04.2014
  • Patient Monitoring: Checked patients' pulse, temperature, and respiration, ensuring accurate health assessments.
  • Recordkeeping: Maintained detailed records of maintenance activities, including costs, and materials used.
  • Property Inspections: Conducted regular property inspections to ensure safety and compliance with health and safety standards.
  • Patient Assistance: Assisted patients with mobility, helping them move in and out of bed, bath, wheelchairs, and vehicles, while ensuring personal cleanliness and care.
  • Laundry & Linen Care: Changed bed linens and managed laundry, including washing, ironing, and ensuring clean, sanitized bedding.
  • Meal Planning and Preparation: Planned, purchased, and prepared meals in accordance with prescribed diets, ensuring that patient nutritional needs were met.
  • Massage Therapy: Provided therapeutic massages to patients, promoting relaxation and comfort.

Waitress/ Manager

Meredian
Berkeley, CA
01.2007 - 03.2009
  • Regulatory Compliance: Monitored adherence to health and fire safety regulations for food preparation and service.
  • Financial Management: Handled cash counting, bank deposits, and reviewed financial transactions to ensure expenditures stayed within the budget.
  • Oversaw budgets and payroll records for optimal financial efficiency.
  • Delivery and Inventory Management: Scheduled and received food and beverage deliveries, ensuring timely inventory replenishment.
  • Staff Scheduling and Task Assignment: Created staff schedules and assigned duties to ensure operational efficiency.
  • Recordkeeping: Maintained required sanitation and food subsidy records to comply with government regulations.
  • Customer Relations: Developed and maintained personal relationships with patrons, enhancing the dining experience, and encouraging repeat business.
  • Order Management: Provided one-on-one communication with customers, taking orders, and ensuring prompt food delivery.

Education

Health Educator/ Massage Therapist -

National Holistic Institute for Massage Therapy
Emeryville, CA
08.2007

Skills

  • Disability Support and Care: Assisting individuals with disabilities in daily activities and personal care
  • Barista expertise: Skilled in preparing and serving coffee and specialty drinks, ensuring quality and customer satisfaction
  • Cash handling: Experienced in counting money, managing cash transactions, and making bank deposits
  • Bookkeeping: Proficient in maintaining financial records, tracking expenditures, and reconciling accounts
  • Restaurant operations: Knowledgeable in overseeing day-to-day restaurant activities, including staff coordination, inventory management, and customer service
  • Accounts Payable/Receivable: Handling accounts payable and receivable, ensuring timely payments, and accurate recordkeeping
  • Managerial Experience: Strong background in managing teams, overseeing operations, and driving business goals
  • Team leadership: the ability to lead, motivate, and develop teams to achieve operational and customer service excellence
  • Customer relations: expertise in building and maintaining positive customer relationships, ensuring satisfaction, and repeat business

Certification

  • ALCO COVID-19 Workplace Safety Training – 2023 Non-Emergency Regulations
  • SSA Alternative Work Guidelines
  • Harassment Prevention for California Employees
  • SSA Client Civil Rights Course
  • SSA Personal Identifiable Information (PII) Course_v3
  • SSA Microsoft SharePoint
  • SSA Outstanding Customer Service
  • SSA Ethics and Professional Boundaries
  • SSA English Grammar and Usage
  • ALCO County of Alameda's Workplace Violence Prevention Plan Training
  • SSA Personal Identifiable Information (PII) Course_v3
  • SSA Time & Stress Management/Techniques to Stay Organized
  • SSA Strength Finders
  • SSA Active Shooter Safety Training
  • SSA Mental Health First Aid
  • SSA Strategies & Techniques: Applying
  • Licensed Massage Therapist

Timeline

Manager/Host/Office Administrator

Chewse
05.2016 - 09.2019

Wait Staff/ Supervisor

Café M
06.2009 - 12.2015

Waitress/ Manager

Meredian
01.2007 - 03.2009

Caretaker/ In Home Support

Elouise Tolman
01.2003 - 04.2014

Health Educator/ Massage Therapist -

National Holistic Institute for Massage Therapy

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Rebecca A. Tolman