Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Work Preference
Languages
Timeline
OperationsManager

Rebecca Austin-Marks

Milford,NH

Summary

Passionate and driven individual seeking to grow with a company and achieve success in meeting and exceeding targets and goals within the store. Committed to delivering exceptional customer service, driving sales through effective merchandising strategies, managing inventory, optimizing product placement, and fostering a positive team environment for operational excellence. Eager to contribute skills and dedication to a dynamic team focused on achieving collective success.

Overview

17
17
years of professional experience

Work History

Operations Manager

Suburban Propane
06.2024 - 07.2025
  • Coordinated daily operations to optimize workflow and enhance productivity.
  • Implemented process improvements that reduced operational delays and increased efficiency.
  • Trained and mentored team members on best practices and operational procedures.
  • Monitored inventory levels to ensure adequate supply for production needs.
  • Facilitated communication between departments to streamline project execution and resolve issues.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Assistant Manager

Total Wine & More
02.2021 - 04.2024
  • Assisted in managing daily operations and inventory control to ensure optimal stock levels.
  • Trained new team members on customer service standards and product knowledge to enhance guest experiences.
  • Implemented sales strategies that improved product visibility and increased customer engagement within store displays.
  • Collaborated with management to develop promotional campaigns, driving seasonal sales growth and brand awareness.
  • Conducted regular audits of merchandise displays, ensuring compliance with visual merchandising guidelines and standards.
  • Resolved customer inquiries and complaints effectively, fostering positive relationships and enhancing overall satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

STORE MANAGER

CVS
01.2014 - 01.2020
  • TRAIN ALL MANAGERS AND STAFF COMING THROUGH MY STORE
  • PROMOTE CVS CUSTOMER SERVICE CULTURE. PROVIDE COLLEAGUES PERSONALIZED CUSTOMER SERVICE FEEDBACK AND COACHING, THRU COMPANY INITIATIVES. HANDLE ALL CUSTOMER RELATION ISSUES IN ACCORDANCE WITH COMPANY POLICY. PROMOTE A POSITIVE SHOPPING EXPERIENCE FOR ALL CUSTOMERS.
  • ANALYZE OPERATING REPORTS/DOCUMENTS AND MAKE RECOMMENDATIONS ON HOW TO IMPROVE STORE PERFORMANCE AND IMPLEMENT PLANS. PREPARE THE STORE FOR A PHYSICAL INVENTORY. ANALYZE P&L’S MONTHLY AND GIVES PRESENTATION ON RESULTS.

STORE MANAGER

RITE AID
01.2009 - 01.2014
  • LEAD STORE ASSOCIATES THROUGH THE EXECUTION OF COMPANY BUSINESS PLANS/OBJECTIVES TO DRIVE SALES, BE PROFITABLE AND PROVIDE A SUPERIOR CUSTOMER AND ASSOCIATE EXPERIENCE.
  • MEETING STORE BUDGETED SALES, MARGIN, LABOR, EXPENSES AND OVERALL P & L MONTHLY RESULTS TO ENSURE OPERATING EBITA AND INCOME ARE ACHIEVED.
  • HIRE, PROVIDE ALL TRAINING, AND FIRE EMPLOYEES.
  • PARTICIPATE IN THE SUPERVISE THE PREPARATION OF RETAIL STORE PHYSICAL INVENTORY AND DEVELOP ACTION PLANS TO ACHIEVE EXPECTED RESULTS.
  • RESPONSIBLE FOR ALL INVENTORY MANAGEMENT, DSD INVOICING, AND FINDING EXTERNAL/INTERNAL THEFT.

Education

Business Management

BECKER COLLEGE

Skills

  • TRAINING MANAGERS
  • TIME MANAGEMENT
  • SCHEDULING
  • INVENTORY MANAGEMENT
  • BACKROOM MANAGEMENT
  • PAYROLL MANAGEMENT
  • CASH MANAGEMENT
  • P&L ANALYSIS
  • PLANOGRAMS
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Road Trips

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs401k matchFlexible work hoursPaid time offHealthcare benefits

Languages

English
Native or Bilingual

Timeline

Operations Manager

Suburban Propane
06.2024 - 07.2025

Assistant Manager

Total Wine & More
02.2021 - 04.2024

STORE MANAGER

CVS
01.2014 - 01.2020

STORE MANAGER

RITE AID
01.2009 - 01.2014

Business Management

BECKER COLLEGE