Rebecca Babilon
Moss Point,MS
Summary
Dynamic and well- spoken Library Assistant with 10 years of experience in circulation procedures and customer service. Strong focus on team collaboration and achieving results, adapting seamlessly to the changing needs of the library system. Reliable in organizing resources, assisting patrons, and maintaining library collections. Skillful in using library management software, research databases, and providing educational support for the community. Moderately proficient with Microsoft Office Suite programs, and willing to learn new skills as needed.
Overview
21
21
years of professional experience
Work History
Library Assistant 1
Jackson-George Regional Library System
07.2021 - Current
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Assisted patrons in locating resources, elevating their library experience.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Assisted the Branch Manager with day-to-day operations.
- Contributed to the library's overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Processed library card applications and maintained patron records with accurate contact information.
- Collected and processed fines on overdue and/or damaged library materials.
- Assisted patrons with printing and copying according to personalized requirements.
Library Clerk/Clerical Floater
Jackson-George Regional Library System
07.2017 - 07.2021
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
- Contributed to a positive work culture by actively participating in staff meetings, training sessions, and professional development opportunities.
- Developed effective working relationships with colleagues through proactive collaboration on projects supporting overall library goals.
- Developed a consistent and affable working rapport with colleagues and managers at all branches of the library system when scheduled outside of the home branch.
- Collaborated with team members to plan engaging programs and events that promoted literacy within the community.
- Assisted in increasing library usage by promoting available services and resources through engaging displays and informative handouts.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
Library Page
Jackson-George Regional Library System
03.2016 - 07.2017
- Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
- Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
- Assisted with creating visually appealing displays that promoted new arrivals or highlighted specific topics within the collection, drawing attention from visitors of all ages.
- Assisted with the preparation and setup of meeting rooms for library-sponsored events, ensuring a smooth experience for all participants.
- Actively participated in staff meetings and training sessions to continually improve knowledge of best practices in library services.
- Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
- Supported library events and programs, contributing to increased community engagement and participation.
Independent Contractor
SPAR Business Services
03.2013 - 03.2016
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Maintained personal office space and equipment to ensure the timely receipt of reports for the Business.
- Adapted quickly to changing demands or unforeseen challenges within a project's scope without compromising results.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Pizza Delivery Driver
Domino's Pizza
05.2008 - 11.2008
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Banquet Attendant
Aramark
01.2005 - 07.2005
- Cleaned and maintained dining area and condiment stations.
- Adhered to all safety and sanitation standards while delivering food.
- Delivered food to guest tables with timeliness and efficiency.
- Managed the setup and teardown of banquet spaces for efficient event transitions within the guidelines and regulations set forth by the Mississippi Coast Coliseum.
- Demonstrated flexibility by fulfilling various roles as needed during events, such as server or personal attendant for visiting celebrities.
Education
No Degree - Worship Studies
Liberty University Online
Lynchburg, VANo Degree - Music Education
University of South Alabama
Mobile, ALNo Degree - Music Education
Jones County Junior College
Ellisville, MSHigh School Diploma -
Pascagoula High School
Pascagoula, MS05-1999
Skills
- Written and oral communication
- Computer assistance
- Cataloging and shelving
- Shelf reading
- Community outreach
- Telephone etiquette
- Display creation
- Materials management
- Customer relationship management
- Volunteer supervision
- Book repair
- Attention to detail
Timeline
Library Assistant 1
Jackson-George Regional Library System
07.2021 - Current
Library Clerk/Clerical Floater
Jackson-George Regional Library System
07.2017 - 07.2021
Library Page
Jackson-George Regional Library System
03.2016 - 07.2017
Independent Contractor
SPAR Business Services
03.2013 - 03.2016
Pizza Delivery Driver
Domino's Pizza
05.2008 - 11.2008
Banquet Attendant
Aramark
01.2005 - 07.2005
No Degree - Worship Studies
Liberty University Online
No Degree - Music Education
University of South Alabama
No Degree - Music Education
Jones County Junior College
High School Diploma -
Pascagoula High School
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