Rebecca Baerman
Spokane,WA
Summary
Adaptable and seasoned professional with expertise in file management and a background in healthcare support. Proven ability to manage records securely in compliance with HIPAA and 42 CFR regulations. Skilled in training staff and enhancing filing systems to improve organizational efficiency. Passionate about delivering exceptional service and fostering a secure and organized work environment.
Overview
33
33
years of professional experience
Work History
Clinical File Manager
Catholic Charities Counseling
Spokane, WA
06.2016 - Current
- Scanned documents into digital format and uploaded them onto a secure server after determining their classification.
- Provided training to new staff members and extra training for established staff.
- Modified or improved filing systems or implemented new filing systems, and authored updated forms.
- Conducted periodic reviews of active and inactive files to maintain standards of best practices and compliance with state regulations, and also created new files.
- Stayed abreast of changes in laws regarding the handling and storage of confidential information. Trained in HIPAA and 42 CFR.
- Maintained an updated index of archived materials, or credential rosters, for easy retrieval when needed.
- Created records of documents filed or removed from the file system in compliance with state regulations.
- Developed procedures for tracking and updating files, including clinicians' licensure.
- Offered excellent service and attention to clients, whether face-to-face or through phone conversations.
- Organized and maintained filing systems, both electronic and physical, while merging them where applicable to reduce paper storage.
- Reviewed clinical files for accuracy, Golden Thread, proper continuity, and redactions.
- Prepared files for third-party requests; ensured authorizations were properly filled out and signed, and compliant with HIPAA demands.
- Called client to explain suspicious requests and legal limits on revealing personal information. Determined what was pertinent to be allowed. Securely faxed or mailed these records to authorized recipients.
Home Health Aide
Maria Baerman
Spokane, WA
09.2013 - 06.2016
- Helped client with medication self-administration.
- Helped the client move in bed, stand, or walk using proper body mechanics techniques.
- Accompanied the client to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Assisted in ambulation and exercise routines for clients.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Recognized emergency situations and implemented appropriate procedures.
- Helped the client move in and out of bed, wheelchair, or automobile, and with dressing, grooming, and incontinence care.
Freelance Writer
Coqui Prose
Spokane, WA
05.2010 - 08.2013
- Performed extensive research prior to writing any article or post.
- Proofread copy to check grammar, punctuation, spelling, syntax, and organization of material.
- Ensured that all written work met quality standards before submission deadlines.
- Varied tone and verbiage in messages based on product and customer persona.
- Managed multiple writing projects simultaneously to meet tight deadlines.
- Created original copy for websites, brochures, newsletters, promotional materials, and more.
- Organized written work according to established style guidelines.
EFL Teacher in Taiwan
Shane English School
Changhua, Taiwan
02.2008 - 03.2010
- Guided students in developing their listening, speaking, reading, and writing skills in English.
- Developed and implemented comprehensive lesson plans according to the curriculum schedule.
- Conducted parent meetings regularly to discuss student progress in class, and showcase students' skills.
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
- Encouraged students to practice spoken English through role-plays, debates, and discussions.
- Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
- Assessed student comprehension of material through formative assessments, including quizzes, tests and projects.
- Built relationships with students of diverse cultural, social and economic backgrounds.
Store Manager
The UPS Store
Spokane, WA
04.2005 - 02.2008
- Managed inventory control, cash control, and completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Arts - International Business Management
American InterContinental University
Schaumburg, IL05-2007
Certification - Teaching English As A Foreign Language
Asian Journal TEFL
Online09-2006
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL06-2005
High School Diploma -
Mead Senior High School
Spokane06-1991
Skills
- Document management & scanning
- File classification & retrieval
- Inventory control
- Microsoft Office proficient
- Records management & information security
- HIPAA & 42 CFR part 2
- Excellent verbal & written communication
- File system development
- Multitasking/Problem solving
- Audits, reviews & compliance
- Administrative responsibilities
- Electronic File Management
- Adaptable & Flexible
- Strong problem solving
- Detail & service oriented
- Data compiling & tracking
- Policy & procedure adherence
- Leadership & mentoring
References
- Pamela Brown, LMFT -VP of Behavioral Health, Catholic Charities Counseling, Spokane, WA
pam.brown@ccesternwa.org 360.640.2412
- Sonja Devaney, LMHC -Supervisor, Senior Therapist, Catholic Charities Counseling, Spokane, WA
sonja.devaney@cceasternwa.org 509.818.2031
- Madyson Gabriel, LMHC- Behavioral Health Therapist, Bend, OR
mj877gabriel@gmail.com 509.629.2944
Timeline
Clinical File Manager
Catholic Charities Counseling
06.2016 - Current
Home Health Aide
Maria Baerman
09.2013 - 06.2016
Freelance Writer
Coqui Prose
05.2010 - 08.2013
EFL Teacher in Taiwan
Shane English School
02.2008 - 03.2010
Store Manager
The UPS Store
04.2005 - 02.2008
Bachelor of Arts - International Business Management
American InterContinental University
Certification - Teaching English As A Foreign Language
Asian Journal TEFL
Associate of Arts - Business Administration
American InterContinental University
High School Diploma -
Mead Senior High School
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