REBECCA BAEZA
Artesia
Summary
To use any skills that may be necessary in fulfilling the job requirements and to also allow me to further utilize my skills.
Overview
19
19
years of professional experience
Work History
Financial Services Representative
World Finance
04.2024 - Current
- Provide excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintain up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhance customer relationships with personalized service and addressing individual concerns promptly.
- Collaborate with team members to achieve sales targets and improve overall branch performance.
Registered Certified Pharmacy Technician
WALMART/SAMS
01.2006 - Current
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Collecte co-payments or full payments from customers.
- Maintain proper drug storage procedures, registries, and records for controlled drugs.
- Resolve non-routine issues like third-party billing, computer system, and customer service issues.
- Review and verify customer information and insurance provider information.
- Ensure proper storage and organization of pharmaceutical products, maintaining a clean and efficient pharmacy environment.
- Promote a culture of safety within the pharmacy by adhering to established protocols for handling hazardous substances.
- Communicate with prescribers to verify medication dosages, refill authorizations, and patient information.
- Count, measure and compound medications following standard procedures.
OFFICE MANAGER
WORLD FINANCE
06.2022 - 04.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
Financial Services Representative
WORLD FINANCE
02.2021 - 06.2022
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Managed sensitive customer information with strict adherence to privacy regulations and company policies.
District Manager
Liberty Finance
01.2015 - 01.2019
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
High School Diploma -
ARTESIA HIGH SCHOOL
ARTESIA, NM05.1989
Skills
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
- Financial Product Sales
- Customer Relationship Building
- Sales Goals
- Loan Applications
- Accounts Payable and Receivable
- Payments Processing
- Strong Work Ethic
- Client Relationship Building
- Punctual and Dependable
- Tax Return Preparer
Timeline
Financial Services Representative
World Finance
04.2024 - Current
OFFICE MANAGER
WORLD FINANCE
06.2022 - 04.2024
Financial Services Representative
WORLD FINANCE
02.2021 - 06.2022
District Manager
Liberty Finance
01.2015 - 01.2019
Registered Certified Pharmacy Technician
WALMART/SAMS
01.2006 - Current
High School Diploma -
ARTESIA HIGH SCHOOL
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