Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rebecca Baja

Rebecca Baja

Cosmetologist/Business Owner
Virginia Beach,VA

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 31 years of experience. Highly effective and comfortable working with people at all levels in organization.

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.

Creative Business Owner with exceptional background spent in Cosmetology. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Motivated business professional bringing 22 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

30
30
years of professional experience

Work History

Owner/Operator

Shear Attitude
Virginia Beach , VA
11.2003 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Booth Rental/ Stylist

Self/ Cut’n Loose @Dianas
Virginia Beach , VA
10.2000 - 10.2003
  • Consulted with customers to assess needs and propose optimal solutions.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.

Salon Manager/ Paul Mitchell Educator

Haircuttery
Virginia Beach , VA
05.1995 - 10.2000
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Consistently received positive feedback from guests on performance.
  • Handled employee scheduling and coverage needs during business hours.

Salon Manager

Supercuts
Virginia Beach , VA
08.1993 - 05.1995
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Managed cash flow, business transactions, banking and accounting processes.

Stylist

Haircuttery
Norfolk, VA
05.1992 - 03.1993
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized sales area and work station to showcase products and boost sales.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Worked with men, women and children to complete Service on daily basis.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.

Education

Associates Of Science In Business Administration - Business Administration And Management

Tidewater Community College
Norfolk, VA
05.2021

Cosmetology Education

D. Russel Lee
Middletown, OH
04.1991

Skills

  • Change and Growth Management
  • Leadership and People Development
  • Effective Communicator and Public Speaker
  • Employee Motivation and Performance
  • Finance and Accounting Operations
  • Accounts Payable and Accounts Receivable

Timeline

Owner/Operator

Shear Attitude
11.2003 - Current

Booth Rental/ Stylist

Self/ Cut’n Loose @Dianas
10.2000 - 10.2003

Salon Manager/ Paul Mitchell Educator

Haircuttery
05.1995 - 10.2000

Salon Manager

Supercuts
08.1993 - 05.1995

Stylist

Haircuttery
05.1992 - 03.1993

Associates Of Science In Business Administration - Business Administration And Management

Tidewater Community College

Cosmetology Education

D. Russel Lee

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Rebecca BajaCosmetologist/Business Owner