Rebecca Baker
Program Manager
Canton,GA
Summary
Dedicated and results-oriented Program Manager with extensive experience in developing, implementing, and overseeing youth-focused initiatives within public service sector. Proven track record of successfully managing complex programs aimed at enhancing the well-being, education, and opportunities for children and adolescents. Skilled in strategic planning, program evaluation, project management and stakeholder engagement. Committed to ensuring the delivery of high-quality services that positively impact the lives of youth and families across diverse communities.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
Work History
Program Analyst
Federal Emergency Management Agency, FEMA
2020.10 - Current
- Act as primary project manager for Region 4 Recovery Division, developing project plans for process improvement, application development, and event planning.
- Collaborate with all branches and sections in division to ensure all regional initiatives, federal standards and requirements are met by all staff.
- Facilitated collaborative efforts among stakeholders, including executive-level officials, state partners and federal program managers.
- Conducted training sessions and provided technical assistance to communicate best practices for multiple program and technical areas such as hybrid conference facilitation in Adobe Connect.
- Managed project tasks, effectively planning, organizing, and prioritizing multiple assignments in alignment with policies, procedures, and evidence-based best practices.
- SharePoint developer and power user for Region 4 Recovery Division.
- Project Manager for division SharePoint redevelopment, Division Succession Planning, Standard Operating Procedure Library, hybrid conferences, Mandatory Training Tracking system, hiring tracking system development, and Partners in Emergency Management conference.
- Created Mandatory Training Tracker Application through Power Apps for increased visibility and training monitoring resulting in 100% compliance across the division.
- Key technical manager for National Recovery Summit hosted in Region 4.
- Organized and developed division 5 year staffing plan, ensuring succession lines and position pathways.
- Produced and distributed weekly divisional reports for enhancing decision-making capabilities and financial monitoring
- Identified opportunities for process improvement, resulting in increased operational efficiency across the division.
- Managed SOP Library development project for Recovery Division
- Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Implemented Gantt charts for project success.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
- Recognized for outstanding leadership skills through multiple promotions within the Program Analyst role over several years.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Analyzed internal customer feedback data through confidential forms to identify areas of improvement, implementing changes to enhance the overall division moral
- Restructured internal processes by leveraging technology advancements that led to increased efficiency throughout the organization.
- Developed, organized and outlined comprehensive 5-year succession plan for key roles, ensuring continuity of operations and leadership stability during transitions. Presented plan to regional leadership, including Region 4 administrator.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall division success.
- Implemented creative solutions to address challenges or obstacles encountered during planning phase or on-site at events.
- Conducted thorough post-event evaluations to identify areas of improvement, leading to continuous enhancement of future meetings.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored project progress against established or selected metrics continually adjusting strategies as needed to achieve desired results successfully.
- Provided senior leadership with program evaluation results for resource management.
- Advised on potential positive and negative effects of program process changes.
- Analyzed and advised management on internal On-Boarding processes.
- Researched and implemented new technology and resources to increase program efficiency.
- Maintained liaison with staff and program review authorities to stay informed of changes and decisions.
Program Manager
Kennesaw State University
2018.09 - 2020.10
- Use analytical and business process management to develop full-scale program plans to improve.
- Develop program improvement goals and objectives and coordinate and champion activities to meet or exceed those goals.
- Project manager for PMI project management program redevelopment.
- Act as a change agent - build and deliver the change management strategy to ensure support and buy-in for improvement of programs.
- Direct, plan and monitor multiple concurrent program operations, expenditures.
- Facilitate instructor staffing process from recruitment and initial interview through observation and evaluation.
- Responsible for forecasting, revenue, expenses, and profitability of certificate programs.
- Manage and reduce student issues, complaints, and exception to policy appeals.
- Develop business through multiple touchpoints with students and corporate partners; facilitate webinars and information sessions for prospective students and collaborate on marketing activities to promote programs offered.
- Managed 14 program portfolios, overseeing 40+ programs and 40 contract instructors.
- Implemented 4 new programs from contract building to go-to-market strategy.
- Achieved average client net promoter score of 94% for all programs.
- Conducted program qualitative reviews and quantitative analysis documented through close-out process.
- Managed program lifecycle from start to finish, collaborating with stakeholders.
Director, Youth Enrichment
Akron Area YMCA
2015.06 - 2018.09
- Developed and oversaw comprehensive youth enrichment programs serving more than 350 of child participants annually at 14 locations.
- Designed and implemented variety of educational, recreational, and cultural activities to engage youth in meaningful learning experiences.
- Managed team of 30 staff members, providing leadership, supervision, and professional development opportunities.
- Established partnerships with local schools, community organizations, and businesses to expand program offerings and resources.
- Conducted regular qualitative and quantitative assessments and evaluations to measure program effectiveness and identify areas for improvement.
- Collaborated with stakeholders to develop strategic goals and objectives for youth enrichment programs.
- Implemented policies and procedures to ensure safety, well-being, and positive behavior of program participants.
- Managed program budget, including grant funding, donations, and fee-based revenue streams.
- Communicated regularly with parents and guardians to provide updates on program activities and participant progress.
- Planned and implemented multiple engaging trainings for diverse audiences of 20 to 100 staff, colleagues and executives.
- Working with personnel and corporate partners to yield improvement initiatives.
- Developing new process capabilities to drive continuous improvement.
- Delivered excellent customer service internal and external stakeholders including leadership, board of directors, school personnel and parents.
- Created and maintained continuous growth through program development and departmental goals.
- Collaborated, communicated and served on fundraising committees with internal and external partners.
- Improved and created informational material in conjunction with branch marketing plan.
- Ensured quality control standards and participants safety by enforcing policies and implementing procedures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Facilitated cross-functional collaboration for improved decision-making processes.
- Project manager for two new facility acquisitions and openings.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored all accounting for Title XX funds for child care subsidies.
- Optimized resource allocation through careful analysis of child and youth program requirements and constraints.
- Coordinated volunteer efforts within organization, leveraging community support to enhance program offerings further leading to enhanced participation in events such as Healthy Kids Day.
Teacher
Decatur Public Schools
2010.08 - 2015.05
- Managed classes containing diverse populations of students while promoting a positive and nurturing environment.
- Assessed student academic performance in accordance with curriculum standards.
- Evaluated and monitored student progress through assessment and data collection.
- Designed and implemented lessons using differentiated instruction.
- Mapped and designed curriculum to meet state standards.
- Drove learning through project based discovery and inquiry.
- Recruited and motivated students for service learning projects.
Upward Bound Team Lead
TRIO Student Support Services
2007.01 - 2009.09
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
- Evaluated progress regularly through feedback surveys from both mentors and mentees, allowing for continuous improvement of program structure.
Education
MBA -
Kennesaw State University
Kennesaw, GA 2024.05 - 2021.05
Bachelor of Science - Education
Rockford University
Rockford, IL 2007.01 - 2020.12
Skills
Continuous improvement
Strategic Planning
Budget coordination
Program leadership
Partnership development
Team leadership and direction
Survey Design
Process Mapping
Expertise in Instruction/Presentation Design
Qualitative Research
Data Analysis
Accomplishments
- Project Management Master Certificate, Management Concepts
• FEMA Region 4 Employee of the Quarter (2021)
• FEMA Annual Performance Award (2021, 2022, 2023)
• FEMA Spot Award (2021, 2022, 2023)
• Atlanta Federal Executive Board, Outstanding Team Nominee (2021)
Timeline
MBA -
Kennesaw State University
2024.05 - 2021.05
Program Analyst
Federal Emergency Management Agency, FEMA
2020.10 - Current
Program Manager
Kennesaw State University
2018.09 - 2020.10
Director, Youth Enrichment
Akron Area YMCA
2015.06 - 2018.09
Teacher
Decatur Public Schools
2010.08 - 2015.05
Upward Bound Team Lead
TRIO Student Support Services
2007.01 - 2009.09
Bachelor of Science - Education
Rockford University
2007.01 - 2020.12
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