Rebecca Baker

Taxpayer Service Representative

Lee County Revenue Office

09.2007 - Current

Resolve complex issues for customers, ensuring compliance with state regulations.
Stay up-to-date on changes to provide accurate information to customers.
Execute extreme efficiency in providing services to customers to optimize taxpayers experiences while in the office.
Provide exceptional customer service by addressing taxpayer concerns with empathy and professionalism, resulting in positive feedback from customers.
Handle calls professionally, working closely with supervisors to resolve particularly challenging situations in a satisfactory manner for all parties involved.
Contribute to a positive work environment through effective teamwork and collaboration with co-workers across various departments.
Maintain strict confidentiality when dealing with sensitive taxpayer information, adhering to both legal requirements and company policies regarding privacy protection.
Calculate and estimate quotes for customers.
Assist in helping supervise day-to-day operations to meet performance, quality and service expectations.
Mentor co-workers to enhance professional development and accountability in workplace.
Monitor cash intake and records, increasing accuracy, and reducing discrepancies.
Improve customer satisfaction by addressing and resolving complaints promptly.
Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored new staff members in their professional development by offering guidance/support in their assigned roles from 2014-2023.
Develop and maintained relationships with customers to ensure smooth transactions upon arrival.
Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Maintain confidential emails between customers and the Revenue office.
Experienced with calculators, Excel programs and Microsoft word.
Collaborated with Mobile Home Administration to improve efficiency of transactions.
Served as temporary Mobile Home Administrator while out on medical leave.