Hi, I’m
Rebecca Baker
Beaumont,TX
Overview
14
years of professional experience
Work History
Rave Financial Credit UnionBeaumont, TX
Training and Development Manager
10.2023 - Current
Job overview
- Created and maintained training schedules for a team of 5 employees, ensuring optimal coverage and efficient use of resources.
- Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload.
- Developed and implemented policies and procedures for scheduling processes to improve efficiency and accuracy.
- Developed strong communication skills through regular interaction with team members, supervisors, and other stakeholders.
- Demonstrated problem-solving abilities by identifying issues or challenges within processes or systems and proposing practical solutions.
- Assisted in the development of training materials for new hires, ensuring consistency in onboarding procedures across departments.
- Contributed ideas and suggestions for process improvements based on observations and analysis of departmental workflows.
- Assisted in the development and implementation of company-wide policies and procedures to ensure consistency across departments.
Rave Financial Credit UnionBeaumont, TX
Senior Training Specialist
07.2022 - 10.2023
Job overview
- Designed and delivered engaging training materials, including presentations, manuals, and e-learning modules.
- Collaborated with department managers to identify specific skill gaps within teams and developed targeted training initiatives to address those needs.
- Provided one-on-one coaching and mentoring to employees seeking additional support or development opportunities.
- Utilized learning management systems (LMS) to track employee progress through various courses and certifications.
- Served as a subject matter expert in areas related to job-specific skills or processes.
- Mentored junior trainers by guiding instructional design techniques.
Rave Financial Credit UnionBeaumont, TX
Operations Trainer
03.2016 - 07.2022
Job overview
- Collaborated with subject matter experts to create engaging training materials, including presentations, manuals, and job aids.
- Facilitated classroom-style training sessions for groups of up to XX participants.
- Utilized learning management systems (LMS) to track employee progress and evaluate the effectiveness of training initiatives.
- Collaborated with managers to identify performance improvement opportunities that could be addressed through targeted training interventions.
Rave Financial Credit UnionBeaumont, TX
Senior Teller
02.2014 - 03.2016
Job overview
- Performed regular audits of teller transactions to identify discrepancies or potential fraudulent activities, ensuring compliance with banking regulations.
- Monitored daily cash levels to ensure adequate funds for customer transactions while minimizing excess cash on hand.
- Resolved complex customer inquiries or issues promptly and effectively, maintaining high levels of customer satisfaction.
- Utilized strong communication skills to build relationships with customers, promoting loyalty and repeat business.
- Trained staff in new banking software systems or updates to existing systems to enhance operational efficiency.
Rave Financial Credit UnionBeaumont, TX
Teller I
04.2011 - 02.2014
Job overview
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Always maintained a balanced cash drawer, with zero discrepancies or errors.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations.
- Managed large volumes of cash while adhering to strict security protocols.
- Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions.
- Trained new tellers on banking policies, procedures, and systems for seamless integration into the team.
Timeline
Training and Development Manager
Rave Financial Credit Union
10.2023 - Current
Senior Training Specialist
Rave Financial Credit Union
07.2022 - 10.2023
Operations Trainer
Rave Financial Credit Union
03.2016 - 07.2022
Senior Teller
Rave Financial Credit Union
02.2014 - 03.2016
Teller I
Rave Financial Credit Union
04.2011 - 02.2014
Similar Profiles
Lois TaylorLois Taylor
Member Experience Associate II at Rave Financial Credit UnionMember Experience Associate II at Rave Financial Credit Union
Chelsea LaCombeChelsea LaCombe
Experience Center Manager II at Rave Financial Credit UnionExperience Center Manager II at Rave Financial Credit Union
Jeaneeka ChevalierJeaneeka Chevalier
Relationship Specialist at 121 Financial Credit Union/ Vystar Credit UnionRelationship Specialist at 121 Financial Credit Union/ Vystar Credit Union
CHELSEA WATSONCHELSEA WATSON
Waitress at Guaco TacoWaitress at Guaco Taco
Brooke WilliamsBrooke Williams
Medical Assistant Intern at Brain and Spine TechMedical Assistant Intern at Brain and Spine Tech