Catrina Cryer
Somerville,AL
Summary
Motivated Branch Manager passionate about providing excellent customer service and exceeding expectations. Talented and well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Friendly and adaptable professional with remarkable leadership and program management skills. Hardworking and passionate team member ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Heights Finance
11.2025 - Current
- Assisted in training and onboarding new employees, enhancing team productivity and performance.
- Developed and implemented efficient scheduling processes to optimize staff coverage and customer service.
- Conducted regular performance reviews and provided feedback to team members to foster professional growth.
- Collaborated with management to develop strategies for improving operational efficiency and customer satisfaction.
Stay Home Wife
Stay Home Wife
09.2024 - 11.2025
- Recently took a break from the work field after 20 plus years, to help take care of grandmother. While also searching and gaining myself the ability to try something different outside of the financial field. Exploring options! Would be able to explain better in person.
Assistant Manager
Regional Finance
01.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Branch Manager
OneMain Financial
01.2021 - 01.2024
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Branch Manager
Credit Central, LLC
10.2010 - 01.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
High School - undefined
Albert P Brewer High School
Somerville, AL05.2004
Skills
- Microsoft Access
- Staff Training
- Cash Handling
- Professional Relationships
- Goals and Performance
- Staff Management
- Phone Inquiries
- Team Player
- Loans
- Banking
- Collections
Timeline
Assistant Manager
Heights Finance
11.2025 - Current
Stay Home Wife
Stay Home Wife
09.2024 - 11.2025
Assistant Manager
Regional Finance
01.2024 - 09.2024
Branch Manager
OneMain Financial
01.2021 - 01.2024
Branch Manager
Credit Central, LLC
10.2010 - 01.2021
High School - undefined
Albert P Brewer High School