Rebecca Ballinger
Colorado Springs,CO
Summary
Dynamic professional with extensive experience in customer service. Proven track record in issue resolution and training, enhancing team collaboration, and driving continuous improvement. Adept at leveraging strong communication skills to foster relationships and achieve client satisfaction, consistently exceeding service standards.
Overview
24
24
years of professional experience
Work History
Independent Consultant
Arbonne
04.2021 - 05.2024
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Consulted with clients to help them find the exact products they needed and met their specifications.
Independent Sales Consultant
Paparazzi Jewelry & Accessories
04.2019 - 04.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Responded to telephone and in-person requests for information.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Selected correct products based on customer needs.
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
Human Resources Specialist (42A)
US Army
09.2012 - 09.2017
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Fielded employee inquiries related to insurance,, vacation, sick leave, and employee assistance.
- Developed and implemented onboarding and orientation programs for new employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Collaborated with managers to identify and address employee relations issues.
- HIPAA Certified
- Secret Security Clearance (Maintained for 10 years)
- Additional duty as Company Public Affairs Representative. Conducting interviews, writing stories, working with video and photos to tell of the many achievements of the company, as well as individual Soldiers and volunteers.
Lead Banquet Server
Embassy Suites
07.2011 - 10.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Adhered to all health and safety regulations while serving food and beverages.
- Worked with banquet manager to coordinate event set up and schedule.
- Carried out professional service, retaining polite and friendly approach at all times.
- Set up banquet tables and chairs based on event requirements.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Responded to guest inquiries and requests promptly and courteously.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Replenished condiments and other supplies at tables and service bars.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served meals to customers according to established guidelines.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained clean and safe work environment.
Customer Service Representative
Staples.com
05.2000 - 02.2001
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Cyber Security And Counterterrorism
Colorado Technical University
Colorado Springs, CO05-2021
No Degree - Information Technology
New Horizons Computer Learning Centers
Colorado Springs, CO05-2018
No Degree - Criminal Justice
University of Northern Colorado
Greeley, CO05-2017
No Degree - Criminal Justice
Aims Community College
Greeley, CO05-2017
GED -
Front Range Community College
Fort Collins, CO05-2012
Skills
- Training and development
- Issue resolution
- Goal setting
- Continuous improvement
- Verbal and written communication
- Team collaboration
- Integrity and honesty
- Problem-solving
- Attention to detail
Timeline
Independent Consultant
Arbonne
04.2021 - 05.2024
Independent Sales Consultant
Paparazzi Jewelry & Accessories
04.2019 - 04.2021
Human Resources Specialist (42A)
US Army
09.2012 - 09.2017
Lead Banquet Server
Embassy Suites
07.2011 - 10.2014
Customer Service Representative
Staples.com
05.2000 - 02.2001
No Degree - Cyber Security And Counterterrorism
Colorado Technical University
No Degree - Information Technology
New Horizons Computer Learning Centers
No Degree - Criminal Justice
University of Northern Colorado
No Degree - Criminal Justice
Aims Community College
GED -
Front Range Community College