Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Barnard

Gilbert,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Store Manager

Joss & J Boutique
06.2018 - Current
  • Schedule creation for Gilbert, AZ location.
  • Manage, upload and update Shopify for all locations.
  • Manage, upload and update Square for all locations.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Manage inventory for all locations.
  • Monitor and respond to all emails for Gilbert location.
  • Monitor and process all online orders.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Manage social media accounts such as Instagram and Facebook consisting of postings, content creating, manage messaging.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed all events at Gilbert location. Worked with customer to coordinate decor, food and package choices.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted in setup, layout and training of employees for Texas McKinney location.
  • Assisted with hiring, training and mentoring new staff members for Gilbert Location.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Created exciting merchandise displays to catch attention of store customers.
  • Managed and Monitored the Wholesale portion of Joss & J by communicating with retailers to manage current and possible future sales through check-ins.
  • Using FAIRE managed, uploaded products and worked with wholesale customers by monitoring their orders through packaging and shipping.

Hostess/Buser/Assistant Food Runner

High Tide Seafood
08.2017 - 05.2018
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Science - Community Health

Arizona State University
Tempe, AZ
05.2023

Skills

  • Retail Inventory Management
  • Shift Scheduling
  • Store Merchandising
  • Shopify Proficient
  • Square Proficient
  • Highly Organized
  • Strong Customer Service
  • Event Planning
  • Excel/Word/Outlook/PowerPoint
  • Strong Managerial Skills
  • Strong Customer Problem - Resolution Skills

Timeline

Store Manager

Joss & J Boutique
06.2018 - Current

Hostess/Buser/Assistant Food Runner

High Tide Seafood
08.2017 - 05.2018

Bachelor of Science - Community Health

Arizona State University

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Rebecca Barnard