Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebecca Barragan

Chicago,Illinois

Summary

Efficient Technical Writer with Number years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

Overview

27
27
years of professional experience

Work History

Proposal Writer

Self Employed Writer
06.1996 - Current
  • Edited and proofread technical documents for accuracy and consistency.
  • Organized material to research and complete writing tasks.
  • Developed detailed technical documents and user guides for technical products.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • Assist Small business, minority and disadvantaged Engineering firms submit proposals.

Customer Service Representative

Macy's
10.2003 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained seasonal new hires to use our data software for retrieving customer orders/transactions.
  • Facilitated my department's response to increased traffic during the holiday season.
  • Forecasted the need for redesigning use of stock area and implemented changes.

Marketing Manager

Collins Engineering
06.1998 - 05.2021
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Worked with lead Engineer selecting RFP and creating our approach for designing proposals for various Engineering projects
  • Updated our projects, individual resumes for engineers, networking with various small business, disadvantaged and minority businesses to create teams to be selected.
  • Researched State, local and foreign RFP.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.

Marketing Manager

Delta Engineering
06.1996 - 06.1998
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Proposal writing. Locating RFP and creating winning proposals.
  • Introduced RFP software to streamline our ability to process and create multiple proposals seamlessly.
  • Created a personalized data base, templates and tools.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.

Education

Master Of Arts - Psychology

Loyola University of Chicago
Chicago, IL

Bachelor Of Applied Arts And Science - American And English Literature

Loyola University of Chicago
Chicago, IL

Skills

  • Active Listening
  • Research and Writing
  • Building Codes
  • Staff Support
  • Bid Proposals
  • Oracle E-Business Suite Financials
  • Product Launching
  • Cost Savings
  • Customer Satisfaction
  • Critical Thinking
  • Site Visits
  • Sales Proposal
  • Quality Assurance and Control
  • Employee Evaluation
  • Weekly Payroll
  • Standard Operating Procedure
  • Edit Material
  • Clerical Support
  • Multimedia Presentations
  • Procedures Scheduling
  • Employee Performance
  • Editorial Standards
  • Custom Graphics
  • Filemaker Pro
  • Proposal Management
  • Service Quality
  • Microsoft Office
  • Accounts Payable and Accounts Receivable
  • Customer Inquiries
  • Prospecting Clients
  • Meeting Support
  • Complex Problem-Solving
  • RFP Responses
  • Regulatory Requirements
  • Federal Contracting
  • Specifications Review
  • Business Partnerships
  • Data Integrity
  • Site Layout
  • Team Meetings
  • Work Orders
  • Technical Specifications
  • Electronic Filing System
  • Reading Comprehension
  • Administrative Support
  • Learning Strategies
  • Special Projects
  • Training Materials
  • Job Fairs
  • Project Records
  • Adobe Systems Adobe Creative Cloud
  • Status Updates
  • Timely Project Completion
  • Proofreading Skills

Languages

English
Full Professional
Spanish
Professional Working
French
Limited Working
Italian
Limited Working

Timeline

Customer Service Representative

Macy's
10.2003 - 05.2023

Marketing Manager

Collins Engineering
06.1998 - 05.2021

Proposal Writer

Self Employed Writer
06.1996 - Current

Marketing Manager

Delta Engineering
06.1996 - 06.1998

Master Of Arts - Psychology

Loyola University of Chicago

Bachelor Of Applied Arts And Science - American And English Literature

Loyola University of Chicago
Rebecca Barragan