Rebecca Barron
Fort Worth,TX
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MAP Communications
02.2020 - 10.2024
- Assist customers via online live chat, answer emails and phone calls to resolve their questions, issues, and concerns.
- Resolve customer complaints by identifying issues and offering appropriate solutions or products, ensuring a high level of customer satisfaction.
- Document and maintain accurate customer interactions, transactions, track issues and manage followups, ensuring confidentiality and compliance with company policies.
- Proficient in computer software and applications (Windows PC, Microsoft Outlook, Word and Excel)
- Partnered with various cross-functional teams to troubleshoot technical issues and participated in sessions to stay updated on product knowledge and services to improve customer experience.
Administrative Assisstant
Trinity Terrace
04.2018 - 01.2020
- Proficient in Microsoft Office, Google Suite, Microsoft Excel and Google sheets for data entry.
- Maintain multiple projects and priorities like records of activities, events, programs and monthly calendars.
- Organize and categorize digital files to improve accessibility and office efficiency workflow for team members.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Deliver excellent customer service to clients inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate in Science - Business
Brown Mackie College
Fort Worth, TX01-2019
Skills
- Software Expertise (Microsoft 365, Google Workspace,
- Operating System Proficiency (Windows 10)
- Data entry & Documentation (Excel, Word)
Timeline
Customer Service Representative
MAP Communications
02.2020 - 10.2024
Administrative Assisstant
Trinity Terrace
04.2018 - 01.2020
Associate in Science - Business
Brown Mackie College
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