Rebecca Barroso
Whittier,CA
Summary
Experienced Office Manager and Administration Professional. Focused on optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Southland Physical Therapy
01.2024 - Current
- Soley manage Long Beach PT Office and assist with management of 3 other locations in Santa Ana, Costa Mesa and Irvine, with a total of 50 employees on my Admin/Aide Teams and 40 Physical Therapists that specialize in Sports Medicine, Geriatrics and Pediatrics.
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Managed high-volume caseload and organized daily schedules of patient care coordinators, aides and patients.
- Maintained open lines of communication with referring physicians to ensure coordinated care efforts.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Office Manager
DG Therapy Group
08.2021 - 12.2023
- Manage 3 offices in Whittier, Lynwood and Covina with a total of 25 employees on my Admin Team and 60 Therapists that specialize in OT/PT/ST for children 1-21 years of age with disabilities.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Office Manager
Awesome Events & Supplies
12.2019 - 07.2021
- Managed 3 separate teams. Admin, Warehouse and event staff for a total of 50 employees.
- Created program activities, agendas and budgets based on client requirements.
- Supported accurate financial record keeping by closely checking bills and approving payments.
- Managed comprehensive budgets to allocate event resources and stay within financial constraints.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Regional Area Specialist - Supervisor
CR&R Waste and Recycling Services
04.2015 - 11.2019
- Managed two teams of over 50 customer service representatives in Orange County and Riverside County.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Generated sales and inventory reports in Excel with data from a variety of sources.
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Managed accounts to retain existing relationships and grow share of business.
Customer Service Lead
CareMore Health Plan
01.2013 - 03.2015
- Supervised team of over 40 Customer Service Representatives,
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Assisted customers by answering questions and solving problems.
- Handled customer inquiries and suggestions courteously and professionally.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Lead
Western Dental
09.2009 - 12.2012
- Lead team of 25 Customer Service Representatives.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA2009
Skills
- MS Office proficient
- Google Workspace proficient
- Data Entry
- Detail-oriented
- Office Management
- Customer Service
- Cheerful and energetic
- Team Leadership and Supervision
- Staff Training
- Problem Anticipation and Resolution
- Administrative Recordkeeping
- Program Planning and Development
Timeline
Office Manager
Southland Physical Therapy
01.2024 - Current
Office Manager
DG Therapy Group
08.2021 - 12.2023
Office Manager
Awesome Events & Supplies
12.2019 - 07.2021
Regional Area Specialist - Supervisor
CR&R Waste and Recycling Services
04.2015 - 11.2019
Customer Service Lead
CareMore Health Plan
01.2013 - 03.2015
Customer Service Lead
Western Dental
09.2009 - 12.2012
High School Diploma -
Santa Fe High School
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