Rebecca Barry
MI
Summary
Dedicated Training and Development Leader who maintains cultural excellence and standards and thrives on seeing employees grow within the organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Corporate Training Manager
Guardian Alarm Company
08.2020 - 11.2024
- Rebuilt and led New-Hire training for the Customer Operations Department post-COVID
- Developed career growth paths and identified skill development opportunities
- Aligned training initiatives with business goals in collaboration with department managers
- Created training materials, including manuals, job aids, and reference guides
- Maintained a high standard of customer service excellence and actively instilled these values in new hires through training, mentoring, and hands-on support
- Delivered compliance training on safety regulations and data privacy policies
- Measured training effectiveness through surveys, feedback, and performance analysis
- Conducted needs assessments to identify skill gaps and develop targeted training
- Collaborated with SMEs to create role-specific training content
- Identified process improvement opportunities through cross-functional training efforts
- Served as a subject-matter expert during product launches and system updates
- Developed interactive e-learning courses with multimedia and scenario-based elements
Culture & Training Manager
Zoup! LLC.
12.2010 - 03.2020
- Responsible for designing, developing, implementing and evaluating training programs across the organization
- Designed and facilitated all Office Employee, Franchisee, and General Manager Onboarding
- Managed and maintained all training content, manuals, guides, and LMS (Learning Management System)
- Designed and delivered core learning and cultural programs including new hire (onboarding) and management training
- Collaborated with other departments to assess and implement training needs
- Scheduled and organized all new store training
- Provided troubleshooting and direct support to Franchise Owners
- Managed training team and assigned areas of focus
- Planned, organized and executed all training webinars, workshops and conferences, with up to 100 attendees
- Created course curriculum and corresponding agendas for all training needs
- Facilitated a variety of organizational and leadership workshops
- Analyzed training and results for future planning and improvements
- Key Results:
- Established first ever training programs, materials and handbooks
- Pioneered and launched Brand Culture Training materials and program
- Successfully executed training and grand openings for over 100 locations across the U.S
- And Canada
- Maintained 76% completion rate of LMS for entire franchise system
General & Training Store Manager
Zoup! LLC.
08.2006 - 12.2010
- Trained new employees and managers
- Traveled and trained at all new store opens
- Successfully maintained Cost of Goods and Labor
- Increased Sales, average check and speed of service
- Hiring and Onboarding
- Inventory Management
- Excelled at maintaining Company Culture Standards
- Managed team of 24 employees
- Key Results:
- Pioneered first catering program and created all operational materials
- Decreased staff turnover and increased employee loyalty and morale
- Achieved top sales for 3 years, including a record-breaking sales day
General Manager & Trainer
Einstein Bros. Bagels
10.1997 - 04.2006
- Maintained Cost of Goods and Labor
- Trained every position from Team Member to General Manager
- Performed Daily Operations
- Managed multiple locations
- Inventory Management
- Provided excellent customer service
- Key Results:
- Accomplished sales and labor standards set forth by the Company
- Motivated Team to achieve systemwide sales competitions
- Elected to assist with low performance locations to increase sales and culture
Education
Bachelor of Science - Communications, Business Management
Eastern Michigan University
01.2003
Skills
- Onboarding/Orientation
- Learner focused Training
- Leadership
- Data Analysis
- Instructional Design
- Event Planning
- Training & Development
- Operations
- Project Management
- Cultural Change Agent
Certification
- Dale Carnegie Leadership Training for Managers
- Dale Carnegie Innovation Award
- Circle of Excellence Recipient – Awarded to top 25 performers of company
Timeline
Corporate Training Manager
Guardian Alarm Company
08.2020 - 11.2024
Culture & Training Manager
Zoup! LLC.
12.2010 - 03.2020
General & Training Store Manager
Zoup! LLC.
08.2006 - 12.2010
General Manager & Trainer
Einstein Bros. Bagels
10.1997 - 04.2006
- Dale Carnegie Leadership Training for Managers
- Dale Carnegie Innovation Award
- Circle of Excellence Recipient – Awarded to top 25 performers of company
Bachelor of Science - Communications, Business Management
Eastern Michigan University
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