Rebecca Basdeo
Danbury,CT
Summary
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Office Coordinator
Montefiore Medical Center
07.2004 - Current
- Coordinated patient scheduling to optimize office workflow and minimize wait times.
- Managed electronic health record system to ensure accurate patient information and compliance.
- Coordinated patient intake processes, ensuring accurate documentation and compliance with regulations.
- Oversaw insurance verification process, ensuring timely approvals for patient procedures.
- Facilitated communication between dental providers and patients.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
- Managed appointments, registrations and patient relations in busy office.
- Aided with prescription refill requests.
- Delegated tasks to senior clerk to organize and improve office efficiency.
Dental Insurance Biller
Montefiore Medical Center
06.2004 - 05.2015
- Processed dental insurance claims accurately and efficiently to ensure timely reimbursements.
- Reviewed patient records and insurance policies for compliance with billing regulations.
- Communicated effectively with patients and insurance companies to resolve billing inquiries.
- Trained junior staff on billing procedures and software systems to enhance team performance.
- Managed accounts receivable by tracking outstanding claims and following up with payers promptly.
- Streamlined appointment scheduling by accurately assessing necessary preauthorizations for various dental procedures, minimizing delays in treatment planning stages.
- Maintained up-to-date knowledge of dental insurance regulations and coding practices, ensuring accurate billing processes.
- Collaborated closely with dentists and other staff members to review treatment plans and verify insurance authorizations prior to service delivery.
- Assisted patients in understanding their financial responsibilities, discussing payment options, and establishing workable payment plans when needed.
- Optimized revenue collection by consistently monitoring accounts receivable aging reports and initiating appropriate follow-up actions.
- Ensured timely reimbursements with diligent follow-up on outstanding claims and prompt resolution of discrepancies.
- Boosted patient satisfaction by providing clear explanations of their dental insurance benefits and coverage limitations.
- Reduced claim denials through meticulous verification of patient insurance information and coding accuracy.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Senior Clerk
Montefiore Medical Center
09.2001 - 06.2004
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
Dental Assistant
Montefiore Medical Center
07.1996 - 09.2001
- Assisted in patient intake, ensuring accurate information collection and documentation.
- Prepared treatment rooms, sterilized instruments, and maintained compliance with safety protocols.
- Supported dental procedures by effectively managing instruments and materials during treatments.
- Educated patients on post-operative care and proper oral hygiene practices for improved outcomes.
- Collaborated with dentists to develop effective treatment plans tailored to individual patient needs.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Exposed, developed and mounted dental x-rays.
Education
DENTAL ASSISTANT -
New York School For Medical And Dental Assistants
Queens, NY02-1996
High School Diploma -
West Demerara Secondary School
Guyana, South America06-1991
Skills
- Schedule coordination
- Customer service
- Administrative support
- Workflow oversight
- Dental software proficiency EPIC
- Phone etiquette
- HIPAA compliance
- Excellent multitasking capability
- Dental terminology
- Punctual and reliable
- Verbal and written communication
- Phone and email etiquette
- Patient documentation
Timeline
Office Coordinator
Montefiore Medical Center
07.2004 - Current
Dental Insurance Biller
Montefiore Medical Center
06.2004 - 05.2015
Senior Clerk
Montefiore Medical Center
09.2001 - 06.2004
Dental Assistant
Montefiore Medical Center
07.1996 - 09.2001
DENTAL ASSISTANT -
New York School For Medical And Dental Assistants
High School Diploma -
West Demerara Secondary School