Rebecca Bass

Work History

Neighbor Ambassador

Prometheus Real Estate Group Inc

San Mateo, CA

05.2022 - Current

Greeted customers and clients to create welcoming atmosphere.
Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Assisted team with operational policies and procedures to drive services.
Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
Liaised and worked collaboratively with colleagues and vendors to support functionality of workspace.
Responded to requests and scheduled appointments for property showings.
Greeted clients, showed apartments, and prepared leases.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Managed over 50 calls per day

Sales Associate Specialist

Bed Bath And Beyond

Capitola, CA

10.2021 - 04.2022

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Helped customers complete purchases, locate items and join reward programs.
Used POS system to process sales, returns, online orders and gift card activations.
Answered questions about store policies and addressed customer concerns.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Folded and arranged merchandise in attractive displays to drive sales.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Managed over 50 calls per day with customer inquiries about products in store.

Cashier

Walmart

Gilroy, CA

01.2020 - 02.2020

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Checked prices for customers and processed items sold by scanning barcodes.
Assisted customers by answering questions and fulfilling requests.
Training as Customer Service Manager and provide back-up coverage to provide customers with optimal support.

Sales Lead Manager

Fox Head Inc.

Gilroy, CA

09.2019 - 10.2019

Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.
Effectively presented information to customers and responded to questions.
Produced 7 reports per week to analyze performance against team goals.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Built relationships with customers and community to establish long-term business growth.
Monitored sales team performance, analyzed sales data and reported information to area managers.

Cashier Sales Associate

Sephora USA Inc.

San Jose, CA

01.2019 - 09.2019

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Entered all sales into cash register to record purchases
Processed shipments to complete timely updates of shelves and merchandise displays
Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
Interacted with customers and resolved customer complaints with friendly, service-oriented support
Maintained top-notch client servicing standards and overall satisfaction
Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
Increased operations efficiency through execution of improvement processes
Designed sales and service strategies to improve revenue and retention
Manage approximately 30 phone calls per day from customers
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers with locating and choosing merchandise in any store department.
Answered questions about store policies and concerns to support positive customer experiences.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Cashier

Graffix Pleasure

Santa Cruz, CA

11.2011 - 10.2013

Counted cash in register drawer at beginning and end of shift
Processed POS transactions, including checks, cash and credit purchases or refunds
Used cash registers and POS systems to request and record customer orders and compute bills
Checked prices for customers and processed items sold by scanning barcodes
Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches
Answered questions about store policies and concerns to support positive customer experiences
Operated cash register for cash, check and credit card transactions with 100% accuracy
Reviewed weekly sales circulars and monitored price changes
Restocked, arranged and organized merchandise in front lanes to drive product sales

Assistant Manager

Surf Dog

Santa Cruz, CA

11.2011 - 10.2013

Maintained positive customer relationships by responding quickly to customer service inquiries
Attended monthly sales meetings and reported pertinent information to employees
Reviewed sales and gross profit reports to determine options for increasing market growth
Monitored employee performance and developed improvement plans
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Onboard new employees, including training, mentor and new hire documentation
Supported staff development and goal attainment by focusing on skill development and job satisfaction
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Kept work areas clean, organized and safe to promote efficiency and team safety
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Managed to answer approximately 15-20 phone calls per day

Summary

Overview

Work History

Neighbor Ambassador

Sales Associate Specialist

Cashier

Sales Lead Manager

Cashier Sales Associate

Cashier

Assistant Manager

Education

High School Diploma -

Skills

Work Availability

Timeline

Similar Profiles

Issiah SilvaIssiah Silva

Brooke FosterBrooke Foster

Carlos RiveraCarlos Rivera

Joseph TomichJoseph Tomich

Gowthami Supriya ChilukuruGowthami Supriya Chilukuru