Rebecca Bass
Santa Clara,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Multi-talented individual, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
5
5
years of professional experience
Work History
Neighbor Ambassador
Prometheus Real Estate Group Inc
San Mateo, CA
05.2022 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
- Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
- Liaised and worked collaboratively with colleagues and vendors to support functionality of workspace.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Managed over 50 calls per day
Sales Associate Specialist
Bed Bath And Beyond
Capitola, CA
10.2021 - 04.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Folded and arranged merchandise in attractive displays to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Managed over 50 calls per day with customer inquiries about products in store.
Cashier
Walmart
Gilroy, CA
01.2020 - 02.2020
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Training as Customer Service Manager and provide back-up coverage to provide customers with optimal support.
Sales Lead Manager
Fox Head Inc.
Gilroy, CA
09.2019 - 10.2019
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.
- Effectively presented information to customers and responded to questions.
- Produced 7 reports per week to analyze performance against team goals.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Built relationships with customers and community to establish long-term business growth.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Cashier Sales Associate
Sephora USA Inc.
San Jose, CA
01.2019 - 09.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Entered all sales into cash register to record purchases
- Processed shipments to complete timely updates of shelves and merchandise displays
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Maintained top-notch client servicing standards and overall satisfaction
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Increased operations efficiency through execution of improvement processes
- Designed sales and service strategies to improve revenue and retention
- Manage approximately 30 phone calls per day from customers
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers with locating and choosing merchandise in any store department.
- Answered questions about store policies and concerns to support positive customer experiences.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Cashier
Graffix Pleasure
Santa Cruz, CA
11.2011 - 10.2013
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Used cash registers and POS systems to request and record customer orders and compute bills
- Checked prices for customers and processed items sold by scanning barcodes
- Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches
- Answered questions about store policies and concerns to support positive customer experiences
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Reviewed weekly sales circulars and monitored price changes
- Restocked, arranged and organized merchandise in front lanes to drive product sales
Assistant Manager
Surf Dog
Santa Cruz, CA
11.2011 - 10.2013
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Attended monthly sales meetings and reported pertinent information to employees
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Monitored employee performance and developed improvement plans
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Onboard new employees, including training, mentor and new hire documentation
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Managed to answer approximately 15-20 phone calls per day
Education
High School Diploma -
10.2008
Skills
- Retail Sales
- Compliance understanding
- Recruiting and Hiring
- Analysis and reporting
- Goal attainment
- Staff training/development
- Consistently meet goals
- Product development
- Efficient multi-tasker
- Verbal and written communication
- Customer service-oriented
- Organized
- Customer Contact
- Model Property Preparation
- Rental Pricing Strategies
- Property Tours
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Neighbor Ambassador - Prometheus Real Estate Group Inc
05.2022 - Current
Sales Associate Specialist - Bed Bath And Beyond
10.2021 - 04.2022
Cashier - Walmart
01.2020 - 02.2020
Sales Lead Manager - Fox Head Inc.
09.2019 - 10.2019
Cashier Sales Associate - Sephora USA Inc.
01.2019 - 09.2019
Cashier - Graffix Pleasure
11.2011 - 10.2013
Assistant Manager - Surf Dog
11.2011 - 10.2013
Riverview High School - High School Diploma,