Rebecca Baxter
Owings Mills,MD
Summary
Accomplished operations management professional bringing over 14 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.
Overview
14
14
year of professional experience
Work History
Lead Intake
Expert Handyman And Remodeling
Alexandria, VA
12.2021 - 03.2022
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Warehouse Associate
DHL
Elkridge, MD
07.2021 - 10.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 65 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Head Receptionist
Choice Property Management
Vienna, VA
11.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Organized and scheduled office meetings as well as client appointments for team of seven professionals, effectively accommodating hectic agendas.
Education
GED -
Maryland High School
Maryland03.2022
BLS Certification -
National CPR Foundation
Maryland09.2021
Skills
- Team Management and Supervision
- Coaching and Mentoring
- Report Preparation and Analysis
- Performance Management
- Complex Problem Solving
- Motivational Leadership
Timeline
Lead Intake
Expert Handyman And Remodeling
12.2021 - 03.2022
Warehouse Associate
DHL
07.2021 - 10.2021
Head Receptionist
Choice Property Management
11.2020 - 01.2021
GED -
Maryland High School
BLS Certification -
National CPR Foundation
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